Senior Product Support Engineer (Java/Maven/Heap Dump/Thread Dump)

Sonatype
Hyderabad
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 6+ yearsSkills: ["Communication","Debugging","Troubleshooting","Incident response"]

Debug and troubleshoot incidents with Sonatype products by replicating customer environments, analyzing data from customer systems, and resolving issues across support channels. Tackle complex enterprise software problems, including Java application troubleshooting with heap and thread dumps, scripting, networking, and deployment/configuration details. Collaborate with product management to help shape enhancement priorities and maintain a knowledge base to improve future support.

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FursaFursa
Sonatype
Sonatype
6 months ago

Senior Product Support Engineer (Java/Maven/Heap Dump/Thread Dump)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Debug and troubleshoot incidents with Sonatype products by replicating customer environments, analyzing data from customer systems, and resolving issues across support channels. Tackle complex enterprise software problems, including Java application troubleshooting with heap and thread dumps, scripting, networking, and deployment/configuration details. Collaborate with product management to help shape enhancement priorities and maintain a knowledge base to improve future support.
Location: Hyderabad
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Debug and troubleshoot incidents with Sonatype products and solutions.
  • •Replicate customer issues by recreating customer environments and analyzing customer-system data.
  • •Respond to customer inquiries via support cases, email, chat, and phone.
  • •Assist product management by summarizing, communicating, and escalating customer experiences and helping prioritize enhancement lists.
  • •Contribute to and maintain the Knowledge Base.

Pay and Benefits

Perks:Parental LeavePaid Leave

Key Requirements

  • •6+ years supporting complex enterprise software solutions.
  • •Familiarity with Java and experience troubleshooting Java-based applications.
  • •Experience using basic scripting (Python, Bash, or Groovy) and working with SCM/CI/CD tooling.
  • •Experience with component build tools (e.g., Maven, Ant) and container technologies (Docker, Kubernetes).
  • •Knowledge of networking and protocols (e.g., Sockets, HTTP, SSL) plus Linux command line familiarity.
Experience:6+ yearsEnterprise softwareOpen source
Skills:CommunicationDebuggingTroubleshootingIncident response
Tech Stack:JavaMavenPythonBashGroovyJenkinsBambooAntNpmNuGetDockerKubernetesSQLH2PostgresAWSAzureGCPLDAPSAML

Company Brief

Sonatype
Provides software supply chain automation and open-source governance solutions, including Nexus Repository, Nexus Lifecycle, and Nexus IQ, to help organizations manage, secure, and govern components across the software development lifecycle.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Lexington, United States
Founded: 2008
WebsiteLinkedIn