Senior Salesforce Developer, Customer Success Operations

Healthie
New York
Workplace: HybridFull timeUSD 140,000 - 170,000 annuallyFunction: Customer Success & Account ManagementExperience: 6+ yearsSkills: ["Communication","Ownership","Collaboration","Operational rigor"]

Own the engineering for the customer lifecycle in Salesforce as Healthie migrates from a standalone CS platform. You’ll build Apex, Flows, Lightning Web Components, custom objects, and production-grade integrations that connect Stripe billing, customer activity, and product usage signals to Customer Success and Support workflows. Partner across Customer Management, RevOps, Finance, Product, and Engineering to ensure data integrity, reliable deployments, and AI-ready structured data.

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FursaFursa
Healthie
Healthie
1 day ago

Senior Salesforce Developer, Customer Success Operations

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Last checked: 1 hour agoStatus: Live

Job Summary

Own the engineering for the customer lifecycle in Salesforce as Healthie migrates from a standalone CS platform. You’ll build Apex, Flows, Lightning Web Components, custom objects, and production-grade integrations that connect Stripe billing, customer activity, and product usage signals to Customer Success and Support workflows. Partner across Customer Management, RevOps, Finance, Product, and Engineering to ensure data integrity, reliable deployments, and AI-ready structured data.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build the customer lifecycle in Salesforce using Apex/Triggers, Flows, LWC, validation rules, and custom objects across onboarding, health, renewals, expansion, and churn.
  • •Write production-grade, tested, bulk-safe code and manage deployment hygiene with sandboxes, Git/SFDX, and a repeatable release process.
  • •Own customer operations workflows in Salesforce (onboarding SLAs, health scoring, renewal management, expansion signals, churn-risk playbooks).
  • •Lead the Vitally-to-Salesforce migration including data model design, field mapping, parity testing, and cutover in partnership with Customer Management.
  • •Develop and maintain API integrations (Stripe, ChartMogul, product usage signals, CSAT/NPS scoring, automated call capturing, HubSpot) to deliver accurate, actionable customer data.

Pay and Benefits

Salary: USD 140,000 - 170,000 annually

Key Requirements

  • •6–10+ years of Salesforce development, RevOps engineering, or GTM/customer systems work with meaningful time writing code.
  • •Hands-on Salesforce development experience including Apex, SOQL, triggers, Flows, LWC, and custom object modeling.
  • •Experience building API integrations using REST and Bulk APIs plus webhooks/middleware, including direct experience with Stripe billing/subscription APIs.
  • •Strong understanding of Customer Success operations workflows (onboarding, health scoring, renewals, expansion, churn) and how customer teams use systems.
  • •Scaled-company rigor and startup speed: strong data/governance mindset, comfort with ambiguity, and the ability to ship quickly with ownership.
Experience:6+ yearsSaaSRevenue OperationsCustomer SuccessStartups
Skills:CommunicationOwnershipCollaborationOperational rigor
Certifications:Salesforce Platform Developer ISalesforce Platform Developer IISalesforce Administrator
Tech Stack:SalesforceApexSOQLTriggersFlowsLightning Web Components (LWC)Validation rulesCustom objectsSFDXGitCIREST APIBulk APIWebhooksMiddlewareStripeChartMogulMixpanelChameleonHelp Scout

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Healthie
Provides a practice management and virtual care platform for health and wellness professionals. The software supports scheduling, charting, telehealth, billing, documentation, and client engagement for private practices and multi-provider clinics.
Industry: HealthTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: New York City, United States
Founded: 2016
WebsiteLinkedIn