Senior Customer Sales & Service Agent - London

Emirates Group
London
Workplace: OnsiteFull timeFunction: SalesExperience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Communication","Interpersonal skills","Organizational skills","Work under pressure"]

Deliver exceptional customer service while driving ticket sales, reservations, and travel-related enquiries in Emirates’ World Store in London. Support ticketing and administrative needs, maintain accurate sales records and reports, and help with daily sales reconciliation. Proactively promote Emirates products and services such as Skywards, upgrades, stopovers, and holiday packages, identifying upsell opportunities to improve the customer experience and maximise revenue.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Emirates Group
Emirates Group
2 days ago

Senior Customer Sales & Service Agent - London

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Deliver exceptional customer service while driving ticket sales, reservations, and travel-related enquiries in Emirates’ World Store in London. Support ticketing and administrative needs, maintain accurate sales records and reports, and help with daily sales reconciliation. Proactively promote Emirates products and services such as Skywards, upgrades, stopovers, and holiday packages, identifying upsell opportunities to improve the customer experience and maximise revenue.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Deliver outstanding customer service across all customer interactions.
  • •Assist with ticketing and administrative support for commercial and internal stakeholders.
  • •Maintain accurate records, reports, and sales documentation.
  • •Support operational activities including end-of-day sales reconciliation and deputising for the Team Leader when required.
  • •Propose ideas to improve customer service, operational efficiency, and revenue generation.

Pay and Benefits

Perks:Health InsurancePensionAnnual LeaveTravel Allowance

Key Requirements

  • •Customer-focused, commercially minded professional with a minimum of two years’ experience in the airline or travel industry.
  • •Strong knowledge of reservations, ticketing, fares, and airline procedures.
  • •Experience in a fast-paced sales and customer service environment.
  • •Working knowledge of Emirates systems such as Skywards and ResConnect would be an advantage.
  • •Fluent in written and spoken English, with strong communication and organisational skills.
Experience:2+ yearsAirlineTravel industry
Education:High School
Skills:Customer serviceCommunicationInterpersonal skillsOrganizational skillsWork under pressure
Languages:English
Tech Stack:SkywardsResConnectMicrosoft OfficeWordExcelOutlook

Company Brief

Emirates Group
The Emirates Group operates Emirates airline and related aviation services, providing passenger and cargo air transport, ground handling, and travel services worldwide with a large global network and integrated aviation operations.
Industry: Aviation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 1985
WebsiteLinkedIn