IT Service Ownership / Consultant Specialist

HSBC
Pune
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Experience: 3-5 yearsSkills: ["Leadership","Stakeholder management","Risk management","Continuous improvement","Communication"]

Own and manage assigned IT services end-to-end as the single point of contact, covering service strategy, design, transition, and ongoing operations. Define service offerings and metrics, drive continual service improvement, and ensure service continuity, resilience, and recoverability. Lead production stability through incident/problem management and readiness activities while executing operational risk, control, and compliance aligned to HSBC frameworks and policies.

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HSBC
HSBC
2 days ago

IT Service Ownership / Consultant Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Closed

Job Summary

Own and manage assigned IT services end-to-end as the single point of contact, covering service strategy, design, transition, and ongoing operations. Define service offerings and metrics, drive continual service improvement, and ensure service continuity, resilience, and recoverability. Lead production stability through incident/problem management and readiness activities while executing operational risk, control, and compliance aligned to HSBC frameworks and policies.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Act as the single point of contact for assigned IT services, ensuring ongoing supply, support, and service performance.
  • •Own service strategy by defining service offerings and balancing business/customer needs with cost and delivery constraints.
  • •Oversee service design and drive service transition from design into operations, meeting functional and non-functional requirements.
  • •Lead service operations, taking corrective action as needed, ensuring services meet customer needs, and retiring services when no longer needed.
  • •Ensure operational risk, control, and compliance execution across change/configuration management and privileged access reviews, aligned to HSBC risk frameworks.

Key Requirements

  • •Graduate (or higher) qualification, preferably in an IT-related discipline.
  • •3–5 years’ experience in software deployment/support, including at least 3 years in an IT leadership role managing small-to-medium teams across multiple countries.
  • •Strong knowledge of HSBC IT systems, including in-depth understanding of Digital Business services and underlying business processes.
  • •Exposure across the full application lifecycle: specification/design, development/testing, implementation, and production support.
  • •Strong leadership, stakeholder management, and risk/control mindset in a regulated environment, including familiarity with operational risk responsibilities and audit/regulatory readiness.
Experience:3-5 years
Education:
Skills:LeadershipStakeholder managementRisk managementContinuous improvementCommunication
Tech Stack:JIRAConfluenceAgile

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn