External Workforce Center (EWFC) - Associate

SAP
Philippines
Workplace: HybridFull timeFunction: Healthcare (Clinical, Medical, Wellness)Skills: ["Customer focus","Communication","Consulting","Stakeholder management","Data-driven decision making"]

Manage the end-to-end engagement process for external workers (contractors) within SAP’s External Workforce Center (EWFC). Field phone, ticket, and email inquiries from managers, third-party vendors, and colleagues, and act as a trusted consultant to educate requestors on compliant external-worker engagement. Handle confidential data using HR systems and tools, applying quality standards, data security, and stakeholder-focused communication to deliver timely, accurate outcomes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
SAP
SAP
2 hours ago

External Workforce Center (EWFC) - Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Manage the end-to-end engagement process for external workers (contractors) within SAP’s External Workforce Center (EWFC). Field phone, ticket, and email inquiries from managers, third-party vendors, and colleagues, and act as a trusted consultant to educate requestors on compliant external-worker engagement. Handle confidential data using HR systems and tools, applying quality standards, data security, and stakeholder-focused communication to deliver timely, accurate outcomes.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Healthcare (Clinical, Medical, Wellness)
Seniority: Graduate level

Key Responsibilities

  • •Manage the end-to-end external worker (contractor) process within SAP.
  • •Handle incoming inquiries from managers, third-party vendors, and SAP colleagues through phone, tickets, and email.
  • •Consult and educate requestors to ensure compliant engagement of external workers.
  • •Apply quality, IT principles, and data security standards while processing confidential data.
  • •Prioritize and drive timely, accurate outcomes while managing stakeholder expectations and continuous improvement.
Travel: Low travel

Key Requirements

  • •Manage the end-to-end process for external workers (contractors) within SAP.
  • •Respond to external-worker queries from managers, third-party vendors, and SAP colleagues via phone calls, online tickets, and email.
  • •Consult with requestors to educate and ensure correct, policy-compliant engagement of external workers.
  • •Handle confidential data using HR systems and tools while adhering to data security and HR quality standards.
  • •Apply strong communication skills to manage expectations and deliver timely, constructive responses.
Skills:Customer focusCommunicationConsultingStakeholder managementData-driven decision making
Tech Stack:FieldglassHR systemsOnline ticketsEmailPhone calls

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor