Associate - Customer Service - Work At Home

Sutherland
Tokyo
Workplace: RemoteContractFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Problem-solving","Multitasking"]

Support customers from home in a high-volume customer service role focusing on billing inquiries, account verification, and identifying solutions. You’ll access customer data, resolve issues, and collaborate with test desk, field service, and dispatch teams while participating in ongoing product training to improve technical knowledge and overall service quality.

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FursaFursa
Sutherland
Sutherland
1 year ago

Associate - Customer Service - Work At Home

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Support customers from home in a high-volume customer service role focusing on billing inquiries, account verification, and identifying solutions. You’ll access customer data, resolve issues, and collaborate with test desk, field service, and dispatch teams while participating in ongoing product training to improve technical knowledge and overall service quality.
Location: Tokyo
Workplace: Remote
Employment Type: Contract
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Strengthen relationships: Support for general billing inquiries and verify customer account information
  • •Identify potential customer needs and recommend solutions
  • •Place follow-up calls to customers to ensure their needs are met
  • •Access customer databases, knowledge resources and determine root causes and resolutions
  • •Interact with client departments (test desk, field service, dispatch) regarding escalations and schedule a technician visit when needed

Key Requirements

  • •High School diploma or equivalent
  • •Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
  • •Direct client contacts technical support experience
  • •Excellent verbal and written communication skills
  • •Strong problem-diagnosis and problem-solving skills
Experience:Information technologyCustomer service
Education:High School
Skills:CommunicationProblem-solvingMultitasking
Languages:English
Tech Stack:Microsoft OfficeCRMWindowsOutlookWordExcel

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor