Service Lead | The Shops at Clearfork (Fort Worth, Texas (US-TX), US)

Burberry
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 1-2 yearsSkills: ["Customer experience focus","Coaching","Communication","Performance management","Problem-solving"]

Supervise the sales floor to deliver high-value customer experiences and drive sales goal attainment. Coach and motivate sales associates, manage customer flow, and lead a service-oriented team to ensure every client receives the full Burberry Experience. Partner across sales, specialists, stock, and operations, resolve escalated customer issues, and support store opening/closing and POS and promotional discount processing when needed. Use digital tools to maintain the in-store digital experience.

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Burberry
Burberry
16 hours ago

Service Lead | The Shops at Clearfork (Fort Worth, Texas (US-TX), US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Supervise the sales floor to deliver high-value customer experiences and drive sales goal attainment. Coach and motivate sales associates, manage customer flow, and lead a service-oriented team to ensure every client receives the full Burberry Experience. Partner across sales, specialists, stock, and operations, resolve escalated customer issues, and support store opening/closing and POS and promotional discount processing when needed. Use digital tools to maintain the in-store digital experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Supervise, assist, and motivate sales associates to deliver high-value customer experiences on the selling floor.
  • •Partner with associates to improve selling skills, close sales, and achieve store sales goals and KPIs.
  • •Lead and coach a customer-facing team; provide feedback to ensure the Burberry Experience in line with brand strategies.
  • •Manage customer flow and ensure no client is left unattended; set the pace and standard for service.
  • •Drive digital in-store experience and use digital resources when face-to-face communication isn’t possible.

Key Requirements

  • •Advanced knowledge of POS systems.
  • •Previous experience (1–2 years) in retail supervisory or management focused on sales.
  • •Comfort using digital tools and prior experience with Apple mobile devices.
  • •Understand company policies and consistently follow and enforce company guidelines on operations.
  • •Ability to resolve difficult customer issues and escalate to management when necessary.
Experience:1-2 yearsRetail
Skills:Customer experience focusCoachingCommunicationPerformance managementProblem-solving
Tech Stack:POSApple mobile devicesDigital tools

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn