NTT

2 months ago

Helpdesk Analyst - Full Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Provide IT Service Desk support to end-users across devices, applications, and business processes. Log, update, and escalate issues, and support IT onboarding for new users. Partner with internal IT teams on system testing, integration, and maintenance, while evaluating new business tools. Improve processes and technology through continuous troubleshooting, learning, and growth within global IT teams, with required on-site attendance and rotational shifts.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and promptly escalate support issues to the next level.
•Support IT onboarding activities for end-users.
•Work with internal IT teams on system testing, integration, and maintenance.
•Discover new IT business tools and help evaluate and implement process and technology improvements.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills with strong communication to various stakeholders.
•Strong troubleshooting skills for bug-finding, resolution, and independent issue handling.
•Knowledge of IT software and hardware troubleshooting (Win 10, macOS, iOS, Android, Google Suite, Microsoft environment).
•Ability to work effectively as a team player in a diverse global environment, including rotational 24/7 shifts.

Skills:Customer serviceCommunicationTroubleshootingTeamworkIndependent work

Languages:English

Tech Stack:Win 10MacOSIOSAndroidGoogle SuiteMicrosoft Environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT