Regional Support and Operations Member

HSBC
Mumbai
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Stakeholder management","Communication","Decision making","Problem solving","Customer centricity"]

Manage and control daily payment operations for FCY/LCY processing, regulatory filings, RBI liaison, and investigations, while maintaining efficient, customer-focused service. Monitor external vendors and unit staff, standardize and keep process notes updated, and perform regulatory reporting per RBI and other regulators. Support business continuity planning and strengthen internal controls, internal/external audit follow-ups, and operational risk awareness across the unit.

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FursaFursa
HSBC
HSBC
4 hours ago

Regional Support and Operations Member

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Manage and control daily payment operations for FCY/LCY processing, regulatory filings, RBI liaison, and investigations, while maintaining efficient, customer-focused service. Monitor external vendors and unit staff, standardize and keep process notes updated, and perform regulatory reporting per RBI and other regulators. Support business continuity planning and strengthen internal controls, internal/external audit follow-ups, and operational risk awareness across the unit.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time · 12 months
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Run daily payment operations including FCY/LCY processing, regulatory filings, RBI liaison, and investigations to achieve efficiency and customer service goals.
  • •Monitor performance of external vendors and operating staff in the unit.
  • •Ensure process standardization and keep process notes updated regularly.
  • •Complete regulatory reporting activities per RBI and other regulators' requirements.
  • •Maintain business continuity plans and internal control standards, including audit point implementation and operational risk awareness.

Pay and Benefits

Perks:Flexible Working

Key Requirements

  • •FEMA knowledge.
  • •People and stakeholders management experience.
  • •Strong communication and decision-making ability.
  • •Ability to think and solve problems effectively.
  • •Customer-centric approach to support business growth.
Skills:Stakeholder managementCommunicationDecision makingProblem solvingCustomer centricity
Tech Stack:AI-enabled tools

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn