Fleet Client Specialist II

AutoTrader.com
United States
Workplace: HybridFull timeUSD 20 - 30 hourlyFunction: Transportation & Fleet OperationsExperience: 3+ yearsEducation: high_schoolSkills: ["Communication","Organization","Cross-functional collaboration","Customer service","Problem-solving"]

Manage the full lifecycle of fleet maintenance transactions, from initiation through repair technician custody/turnover. Handle timely, accurate documentation in Cox Fleet systems after customer contacts, while delivering excellent service for internal and external calls. Proactively schedule preventative maintenance to build repeat business, coordinate with Field Operations to staff accounts with the right technicians, and continuously improve dispatch and service scheduling capabilities.

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FursaFursa
AutoTrader.com
AutoTrader.com
3 days ago

Fleet Client Specialist II

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Manage the full lifecycle of fleet maintenance transactions, from initiation through repair technician custody/turnover. Handle timely, accurate documentation in Cox Fleet systems after customer contacts, while delivering excellent service for internal and external calls. Proactively schedule preventative maintenance to build repeat business, coordinate with Field Operations to staff accounts with the right technicians, and continuously improve dispatch and service scheduling capabilities.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Mid level

Key Responsibilities

  • •Manage the follow-up maintenance transaction lifecycle from origination through customer unit control/custody of the repair technician.
  • •Maintain timely, accurate documentation in Cox Fleet systems for each customer contact.
  • •Provide excellent customer service for internal and external customer calls, building positive customer rapport.
  • •Obtain customer approval for repairs and services and proactively schedule preventative maintenance to drive repeat business.
  • •Coordinate with Field Operations to schedule appropriate technicians and continuously improve dispatch and service scheduling capabilities.

Pay and Benefits

Salary: USD 20 - 30 hourly
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •High school diploma/GED with 3 years’ experience in a related field (or alternative degree/certification with up to 1 year, or 5 years’ related experience).
  • •Excellent verbal and written communication skills across organizational levels.
  • •Strong organizational skills with the ability to balance multiple tasks.
  • •Proficiency with Excel and strong data entry skills, plus the ability to learn new platforms (FSCA IT Systems including Web Wrench, MobileFrame, RO Writer).
  • •Common knowledge of the trucking/fleet industry and experience with fleet maintenance or transportation is helpful.
Experience:3+ yearsFleet maintenanceTrucking industryTransportation
Education:High School
Skills:CommunicationOrganizationCross-functional collaborationCustomer serviceProblem-solving
Tech Stack:ExcelFSCA IT SystemsWeb WrenchMobileFrameRO Writer

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn