Assistant Manager, Learning & Development

Kerzer International
Dubai
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2-3 yearsSkills: ["Communication","Interpersonal skills","Analytical skills","Attention to detail","Planning and organizing"]

Develop, implement and oversee learning and development programs for all colleagues at One&Only The Palm, ensuring alignment with brand standards and guest experience. Partner with the Cluster Learning & Development Manager to design curricula, coaching and performance initiatives for a luxury hospitality team in Dubai, leveraging 2-3 years of relevant experience and strong communication, interpersonal and analytical skills to drive continuous staff development and guest satisfaction.

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Kerzer International
Kerzer International
6 months ago

Assistant Manager, Learning & Development

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Last checked: 15 hours agoStatus: Live

Job Summary

Develop, implement and oversee learning and development programs for all colleagues at One&Only The Palm, ensuring alignment with brand standards and guest experience. Partner with the Cluster Learning & Development Manager to design curricula, coaching and performance initiatives for a luxury hospitality team in Dubai, leveraging 2-3 years of relevant experience and strong communication, interpersonal and analytical skills to drive continuous staff development and guest satisfaction.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • ā€¢Develop, plan and manage the learning and development programs for all colleagues to meet individual and organizational needs and to ensure brand standards are adhered to.
  • ā€¢Report directly to the Cluster Learning & Development Manager and collaborate with hotel leadership to align L&D strategy.
  • ā€¢Identify training needs, design curricula, and arrange delivery across the property or properties as required.
  • ā€¢Monitor and evaluate program effectiveness using relevant metrics and analytics to continuously improve learning outcomes.
  • ā€¢Support a guest-centered, high-quality service culture by enabling staff development and performance improvements.

Key Requirements

  • ā€¢2-3 years of experience in upscale luxury hospitality or fiveā€‘star hotels with a background in learning, coaching and development
  • ā€¢strong attention to detail, interpersonal and analytical skills, and the ability to work under pressure and meet strict deadlines
  • ā€¢excellent spoken and written communication skills in English and/or another language
  • ā€¢experience developing, planning and managing learning and development programs for all colleagues
  • ā€¢Middle East/GCC experience is an advantage
Experience:2-3 yearsLuxury hospitalityFive-star hotels
Skills:CommunicationInterpersonal skillsAnalytical skillsAttention to detailPlanning and organizing
Languages:English

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn