Account Manager - Australia

Nivoda
Queensland, Sydney
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Self-directed","Organised","Written communication","Spoken communication","Commercial acumen"]

Own and grow Nivoda’s existing ANZ retailer book as the primary commercial contact. You’ll protect retention, spot churn risk early, expand share of wallet across natural diamonds, lab-grown, melee, gemstones, and finished jewellery, and run structured win-back plays for lapsed accounts. Take clean handoffs from the APAC Account Executive, partner with operations and finance to resolve issues quickly, and keep Salesforce account health and revenue outlook accurate.

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Nivoda
Nivoda
4 days ago

Account Manager - Australia

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own and grow Nivoda’s existing ANZ retailer book as the primary commercial contact. You’ll protect retention, spot churn risk early, expand share of wallet across natural diamonds, lab-grown, melee, gemstones, and finished jewellery, and run structured win-back plays for lapsed accounts. Take clean handoffs from the APAC Account Executive, partner with operations and finance to resolve issues quickly, and keep Salesforce account health and revenue outlook accurate.
Location: Queensland, Sydney
Workplace: Remote
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a book of ramped and tenured ANZ jewellery retailers as the primary commercial contact.
  • •Protect and grow net revenue retention by identifying churn risk early and taking action.
  • •Expand share of wallet across natural diamonds, lab-grown, melee, gemstones, and finished jewellery.
  • •Reactivate lapsed and declining accounts using structured win-back plays.
  • •Run regular business reviews on pricing, stock, service, and growth plans; resolve customer issues with operations, support, and finance while keeping Salesforce up to date.
Travel: Low travel

Pay and Benefits

Perks:Remote WorkPaid Leave

Key Requirements

  • •3+ years in B2B account management, inside sales, or customer success with a revenue or retention target.
  • •Proven ability to retain and grow existing accounts, not only close new ones.
  • •Commercial confidence discussing margin, pricing, and stock with business owners.
  • •Organised, self-directed ability to manage a large book remotely without day-to-day management.
  • •Based in Australia with full working rights, able to cover AU & NZ time zones; excellent written and spoken English.
Experience:3+ yearsB2BCustomer successInside salesAccount managementJewelleryMarketplaceWholesale
Skills:Self-directedOrganisedWritten communicationSpoken communicationCommercial acumen
Languages:English
Tech Stack:SalesforceSpreadsheetsBI tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Nivoda
Nivoda is a B2B digital marketplace and supply‑chain platform for natural and lab‑grown diamonds, enabling jewellers and suppliers to source, reserve, track and manage inventory globally.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: London, United Kingdom
Founded: 2017
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