Customer Service Supervisor

The Kraft Heinz Company
Mexico City
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Leadership","Teamwork","Attention to detail","Organization"]

Lead and coordinate order management and customer service activities in a manufacturing environment. Oversee order entry and follow-up, support CS analysts and internal teams, monitor company metrics, and handle customer complaints with timely resolutions, ensuring accurate reporting and process compliance.

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The Kraft Heinz Company
The Kraft Heinz Company
7 months ago

Customer Service Supervisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 days agoStatus: Live

Job Summary

Lead and coordinate order management and customer service activities in a manufacturing environment. Oversee order entry and follow-up, support CS analysts and internal teams, monitor company metrics, and handle customer complaints with timely resolutions, ensuring accurate reporting and process compliance.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Review and maintain the order portfolio, providing timely follow-up and closing purchase orders.
  • •Provide support to the CS analysts team and internal areas.
  • •Meet company metrics and prepare weekly function and incident reports.
  • •Record customer complaints, resolve them, and follow up on unresolved issues.

Key Requirements

  • •SAP experience is preferred; candidate should be familiar with SAP and related order-management workflows.
  • •Intermediate Excel skills are required for reporting and data analysis.
  • •Academic background in Business Administration, Industrial Engineering, or Commercial Relations (Technical or Professional degree).
  • •Strong communication and teamwork abilities; attention to detail and organizational skills.
  • •Experience in reviewing and maintaining orders, following up, and closing purchase orders; ability to register and resolve customer complaints.
Experience:ManufacturingFood & beverage
Education:Bachelor's
Skills:CommunicationLeadershipTeamworkAttention to detailOrganization
Tech Stack:SAPExcel

Company Brief

The Kraft Heinz Company
The Kraft Heinz Company is a global food and beverage company producing iconic packaged foods and condiments across categories like cheese, meals, condiments, and beverages, serving retail, foodservice, and consumer markets worldwide.
Industry: Food & Beverage
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 2015
WebsiteLinkedIn