Support Specialist

Informa
Malaysia
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Ability to communicate technical information","Multitasking","Attention to detail","Customer service"]

Provide customer support to troubleshoot and resolve technical issues through written communication, phone, live chat, and video meetings. Configure and administer TechTarget product settings, maintain strong product knowledge, document interactions in ticketing/issue tracking systems, and identify process improvements. Collaborate with Customer Success, Products, and Tier 2 teams to support integrations with customers’ marketing automation and CRM tools.

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FursaFursa
Informa
Informa
2 days ago

Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide customer support to troubleshoot and resolve technical issues through written communication, phone, live chat, and video meetings. Configure and administer TechTarget product settings, maintain strong product knowledge, document interactions in ticketing/issue tracking systems, and identify process improvements. Collaborate with Customer Success, Products, and Tier 2 teams to support integrations with customers’ marketing automation and CRM tools.
Location: Malaysia
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide internal and external customer support, troubleshooting and escalating technical issues via written communication, phone, live chat, and/or video meetings.
  • •Perform administrator-level configuration and backend set-up for TechTarget product settings.
  • •Maintain product knowledge to triage and resolve customer issues.
  • •Document and maintain accurate records of customer interactions, inquiries, and resolutions using ticketing and issue tracking systems.
  • •Support integrations by setting up and troubleshooting connections with customers’ marketing automation and CRM applications, and collaborate with internal stakeholders to improve outcomes.

Pay and Benefits

Perks:Annual LeaveMedical CoverEap Support

Key Requirements

  • •1-3 years in customer support, IT helpdesk, or technical support.
  • •Experience with SaaS platforms.
  • •Familiarity with ticketing systems such as Zendesk, Jira, and Salesforce Service Cloud.
  • •Knowledge of CRM systems including Salesforce, HubSpot, or Dynamics.
  • •Understanding marketing automation platforms such as Marketo, Eloqua, or Pardot, plus basic API and integration troubleshooting.
Experience:SaaS
Skills:Problem-solvingAbility to communicate technical informationMultitaskingAttention to detailCustomer service
Languages:English
Tech Stack:ZendeskJiraSalesforce Service CloudSalesforceHubSpotDynamicsMarketoEloquaPardotCRMMarketing AutomationAPI

Company Brief

Informa
Global business-to-business information services group operating events, academic and professional publishing, and data & analytics businesses serving specialist markets worldwide.
Industry: Publishing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1998
WebsiteLinkedIn