Allianz

4 months ago

Technical Business Analyst (m/f/d) (BARCELONA, B, ES, 08005)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Technical Business Analyst in the Customer Engagement / Contact Center Technology team analyzes business needs and translates them into actionable technical requirements. You’ll bridge business and technology, collaborating with product owners, engineers, and operations to advance contact center solutions (WFM, routing, IVR, CCaaS, CRM integrations), while supporting compliance, data analysis, and agile delivery in a dynamic Allianz environment.

Location: Barcelona

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Key Responsibilities

•Partner with business stakeholders to analyze needs and translate them into actionable technical requirements.
•Support the lifecycle of contact center technology products (e.g., WFM, IVR, ACD, CCaaS, CRM integrations).
•Coordinate with engineering teams to ensure technical feasibility and clarity of requirements.
•Perform data analysis, system behavior investigation, and troubleshooting across multiple platforms.
•Document processes, user stories, workflows, and acceptance criteria.

Pay and Benefits

Perks:Health InsurancePensionEquityLearning BudgetHybrid Work

Key Requirements

•2-4 years of experience in a technical, analytical, or product-related role.
•Understanding of contact center technologies (e.g., WFM, routing, IVR, telephony, cloud CCaaS, or similar).
•Ability to translate business needs into clear technical requirements and user stories.
•Hands-on experience with data analysis, system behavior analysis, or APIs/integrations.
•Experience working in agile teams.

Experience:2-4 yearsContact centerWFMIVRCCaaSCRM

Skills:CommunicationStakeholder managementProblem-solvingAnalytical thinkingTeamwork

Tech Stack:WFMIVRACDCCaaSCRMVerintGenesysAWSAzureSQLScripting

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

4 months ago

Technical Business Analyst (m/f/d) (BARCELONA, B, ES, 08005)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: Barcelona

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Key Responsibilities

•Partner with business stakeholders to analyze needs and translate them into actionable technical requirements.
•Support the lifecycle of contact center technology products (e.g., WFM, IVR, ACD, CCaaS, CRM integrations).
•Coordinate with engineering teams to ensure technical feasibility and clarity of requirements.
•Perform data analysis, system behavior investigation, and troubleshooting across multiple platforms.
•Document processes, user stories, workflows, and acceptance criteria.

Pay and Benefits

Perks:Health InsurancePensionEquityLearning BudgetHybrid Work

Key Requirements

•2-4 years of experience in a technical, analytical, or product-related role.
•Understanding of contact center technologies (e.g., WFM, routing, IVR, telephony, cloud CCaaS, or similar).
•Ability to translate business needs into clear technical requirements and user stories.
•Hands-on experience with data analysis, system behavior analysis, or APIs/integrations.
•Experience working in agile teams.

Experience:2-4 yearsContact centerWFMIVRCCaaSCRM

Skills:CommunicationStakeholder managementProblem-solvingAnalytical thinkingTeamwork

Tech Stack:WFMIVRACDCCaaSCRMVerintGenesysAWSAzureSQLScripting

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn