Customer Engineer CMP

Applied Materials
Shanghai
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 7-10 yearsEducation: bachelorsSkills: ["Troubleshooting","Problem-solving","Written communication","Verbal communication","Project management"]

Serve as the direct liaison with semiconductor equipment customers by installing, maintaining, and upgrading CMP systems. Use digital analytics, diagnostic documentation, and troubleshooting techniques to resolve complex equipment issues. Execute preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, generate procedures, and coordinate with customers and internal teams. Train and mentor junior Customer Engineers while ensuring safe, on-site compliance in customer environments.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Applied Materials
Applied Materials
3 days ago

Customer Engineer CMP

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Serve as the direct liaison with semiconductor equipment customers by installing, maintaining, and upgrading CMP systems. Use digital analytics, diagnostic documentation, and troubleshooting techniques to resolve complex equipment issues. Execute preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, generate procedures, and coordinate with customers and internal teams. Train and mentor junior Customer Engineers while ensuring safe, on-site compliance in customer environments.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Install, maintain, and upgrade customer equipment.
  • •Apply troubleshooting and diagnostic techniques and use company tools/documentation to solve complex equipment issues.
  • •Follow and generate documented procedures and published task plans.
  • •Communicate with customers and internal business units; lead projects as necessary.
  • •Train and mentor junior Field Service Engineers [Customer Engineers].

Key Requirements

  • •Bachelor’s degree.
  • •7-10 years of work experience in the semiconductor industry or an equipment support industry.
  • •Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
  • •Strong knowledge of hand tools (including digital multimeters) and advanced understanding of wafer processing parameters.
  • •Valid driver’s license and ability to obtain a passport if travel is required; able to meet on-site safety/environmental requirements.
Experience:7-10 yearsSemiconductor industryEquipment support
Education:Bachelor's
Skills:TroubleshootingProblem-solvingWritten communicationVerbal communicationProject management
Licenses:Driver’s license
Tech Stack:Digital multimetersMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor