DP World

4 weeks ago

IT Incident Management Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead and coordinate IT incident response across the region, driving Major Incident leadership, change and problem management, and ITIL-compliant service delivery. Collaborate with technical teams and business stakeholders to restore services quickly, reduce impact, and drive continuous improvement in IT operations.

Location: Dominican Republic

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Major Incident Leadership: take charge during Major Incidents to ensure swift resolution and minimal disruption; coordinate response teams, facilitate communication across all levels, and drive the incident resolution process in alignment with ITIL standards
•Change Management Oversight: oversee the change management process to ensure that all changes are assessed, approved, implemented, and reviewed in a controlled manner; collaborate with IT teams to minimize the impact of change-related incidents
•Problem Management Coordination: lead the problem management process to prevent incidents from recurring and to minimize the impact of incidents that cannot be prevented; facilitate root cause analysis and ensure that appropriate corrective measures are implemented
•ITIL Process Compliance: ensure that all IT service management processes adhere to ITIL frameworks and compliance standards; regularly review and refine ITSM processes to align with best practices and business objectives
•Performance Reporting and Improvement: Develop and maintain comprehensive performance reports for IT services. Use data-driven insights to identify areas for improvement, drive strategic decisions, and enhance service delivery effectiveness

Key Requirements

•Associate’s degree in Computer Science, MIS or related discipline OR 3+ years IT experience in a service desk, help desk or NOC with incident response activities.

Experience:3+ yearsITIT OperationsITSM

Education:Associate's

Skills:CommunicationProblem-solvingStakeholder managementCollaborationAnalytical thinking

Certifications:ITIL v4 Foundation

Languages:EnglishSpanish

Tech Stack:ITILITSMIncident managementChange managementProblem management

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

DP World

Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.

Industry: Ports & Port Operators

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 2005

Glassdoor: 3.6

Website LinkedIn Glassdoor

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DP World

4 weeks ago

IT Incident Management Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Dominican Republic

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Major Incident Leadership: take charge during Major Incidents to ensure swift resolution and minimal disruption; coordinate response teams, facilitate communication across all levels, and drive the incident resolution process in alignment with ITIL standards
•Change Management Oversight: oversee the change management process to ensure that all changes are assessed, approved, implemented, and reviewed in a controlled manner; collaborate with IT teams to minimize the impact of change-related incidents
•Problem Management Coordination: lead the problem management process to prevent incidents from recurring and to minimize the impact of incidents that cannot be prevented; facilitate root cause analysis and ensure that appropriate corrective measures are implemented
•ITIL Process Compliance: ensure that all IT service management processes adhere to ITIL frameworks and compliance standards; regularly review and refine ITSM processes to align with best practices and business objectives
•Performance Reporting and Improvement: Develop and maintain comprehensive performance reports for IT services. Use data-driven insights to identify areas for improvement, drive strategic decisions, and enhance service delivery effectiveness

Key Requirements

•Associate’s degree in Computer Science, MIS or related discipline OR 3+ years IT experience in a service desk, help desk or NOC with incident response activities.

Experience:3+ yearsITIT OperationsITSM

Education:Associate's

Skills:CommunicationProblem-solvingStakeholder managementCollaborationAnalytical thinking

Certifications:ITIL v4 Foundation

Languages:EnglishSpanish

Tech Stack:ITILITSMIncident managementChange managementProblem management

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

DP World

Industry: Ports & Port Operators

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 2005

Glassdoor: 3.6

Website LinkedIn Glassdoor