Senior GTM Enablement Manager, Operations

Intercom
San Francisco
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Interpersonal skills","Analytical","Organization","Presentation"]

Senior GTM Enablement Manager, Operations leads cross-functional enablement programs for Intercom’s global sales organization. You’ll own the GTM tech stack, drive high-impact projects with Revenue Operations, Monetization, Legal and Systems, and design scalable processes to boost rep productivity and data hygiene while enabling the sales org to scale with clear metrics and AI-powered knowledge sharing.

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FursaFursa
Intercom
Intercom
8 months ago

Senior GTM Enablement Manager, Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Senior GTM Enablement Manager, Operations leads cross-functional enablement programs for Intercom’s global sales organization. You’ll own the GTM tech stack, drive high-impact projects with Revenue Operations, Monetization, Legal and Systems, and design scalable processes to boost rep productivity and data hygiene while enabling the sales org to scale with clear metrics and AI-powered knowledge sharing.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •GTM Tech Stack Advisory: Focusing on the GTM tech stack to include optimization, driving adoption, and ensuring reps derive maximum value from these tools.
  • •Strategic Project Leadership: Leading and contributing to a variety of high-impact, cross-functional strategic projects that increase GTM productivity, streamline processes, and drive meaningful behavior change
  • •Cross-Functional Partnership: Acting as the primary enablement interface for key cross-functional partners, you will translate their initiatives and updates into actionable enablement and workflows for the sales org.
  • •Process Optimization: Proactively identifying bottlenecks and gaps in our GTM processes. You will design, document, and implement new, more efficient workflows to improve rep productivity, data hygiene, and the overall sales experience.
  • •Measurement & Insights: Collaborating closely with Revenue Operations to define, measure, and report on the effectiveness of enablement programs, tool usage, and process adherence, providing regular insights to leadership.

Pay and Benefits

Perks:Health InsuranceDentalVision401kEquityRemote WorkParantal Leave

Key Requirements

  • •5+ years in a GTM Enablement, Revenue Operations, Sales Operations, or a related role in a high-growth SaaS organization.
Experience:5+ yearsGTMRevenue OperationsSales OperationsSaaSEnablement
Skills:CommunicationInterpersonal skillsAnalyticalOrganizationPresentation
Languages:English
Tech Stack:SalesforceGongOutreachCMSLMSAI

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn