Service Delivery Engineer 2

Dell
Arizona
Workplace: RemoteFull timeUSD 69,700 - 90,200 annuallyFunction: Transportation & Fleet OperationsExperience: 2+ yearsEducation: bachelorsSkills: ["Leadership","Independent work","Planning","Organization","Multitasking","Problem-solving","Communication","Analytical"]

Provide delivery support for a single customer and serve as the on-site point-of-contact for issues impacting Dell’s technical environment. Coordinate and maintain technical and process documentation, train new team members, and focus on data analytics and reporting. Execute implementation tasks, maintain runbooks, assist with root-cause analysis, and support a rotating 24x7 on-call schedule responding to critical hardware, infrastructure, and service-impacting incidents outside business hours.

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FursaFursa
Dell
Dell
3 days ago

Service Delivery Engineer 2

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide delivery support for a single customer and serve as the on-site point-of-contact for issues impacting Dell’s technical environment. Coordinate and maintain technical and process documentation, train new team members, and focus on data analytics and reporting. Execute implementation tasks, maintain runbooks, assist with root-cause analysis, and support a rotating 24x7 on-call schedule responding to critical hardware, infrastructure, and service-impacting incidents outside business hours.
Location: Arizona
Workplace: Remote
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Mid level

Key Responsibilities

  • •Perform specific delivery support activities for a single customer and serve as the on-site point-of-contact for issues affecting Dell’s technical environment.
  • •Coordinate development and consolidation of technical and process documentation, and train new team members on products, operational support, and best practices.
  • •Focus on data analytics and reporting, facilitating analysis of specific issues with the customer.
  • •Execute implementation tasks, maintain runbooks, and assist with root-cause analyses to meet milestones.
  • •Participate in a rotating on-call schedule to support 24x7 data center operations and respond to critical incidents outside normal business hours.

Pay and Benefits

Salary: USD 69,700 - 90,200 annually

Key Requirements

  • •Leadership experience and ability to work independently.
  • •2+ years of data center experience.
  • •Strong planning, organization, and multitasking skills.
  • •Excellent problem-solving, analytical, and communication skills.
  • •Ability to meet physical and security requirements, including forklift certification, lifting up to 50 lbs, and obtaining a Secret Clearance.
Experience:2+ years
Education:Bachelor's in Engineering, Computer Science, or related field
Skills:LeadershipIndependent workPlanningOrganizationMultitaskingProblem-solvingCommunicationAnalytical
Certifications:ITIL FoundationForklift certification
Tech Stack:AWSAzureITILScripting

Eligibility

Security Clearance:Secret

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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