Principal, Specialist SE

Salesforce
Mexico City
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Presentation","Communication","Storytelling","Problem-solving","Collaboration","Time management","Adaptability"]

Serve as a trusted advisor to strategic Public Sector customers in Mexico, using deep industry knowledge and technical expertise to design and present Salesforce Service Cloud solutions. Lead discovery, tailor demos and solution concepts across Data & AI and omni-channel contact center capabilities, run PoCs, and guide pilots. Collaborate with product, engineering, and partners to improve the roadmap, support RFP/RFI responses, and mentor junior SEs.

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FursaFursa
Salesforce
Salesforce
1 day ago

Principal, Specialist SE

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Last checked: 8 hours agoStatus: Live

Job Summary

Serve as a trusted advisor to strategic Public Sector customers in Mexico, using deep industry knowledge and technical expertise to design and present Salesforce Service Cloud solutions. Lead discovery, tailor demos and solution concepts across Data & AI and omni-channel contact center capabilities, run PoCs, and guide pilots. Collaborate with product, engineering, and partners to improve the roadmap, support RFP/RFI responses, and mentor junior SEs.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Partner with Account Executives and cross-functional teams to drive end-to-end solution engagements.
  • •Lead discovery sessions with customer executives to assess business and service operations needs and uncover pain points and priorities.
  • •Design and deliver tailored presentations, demos, and solution concepts aligned to Salesforce and Service Cloud capabilities, including Data & AI and contact center components, with customer outcomes.
  • •Lead pilots and Proofs of Concept (PoCs), propose solution architecture, and apply industry best practices to improve service operations and processes.
  • •Support pipeline generation with solution workshops, proposals, and RFP/RFI responses; collaborate with product, engineering, and partner teams; mentor junior SEs; and execute enablement (webinars and knowledge sharing).

Key Requirements

  • •12+ years in solutions engineering, enterprise software consulting, PreSales, or digital transformation roles (SaaS/cloud preferred), with experience in Customer Service, Contact Center, or Field Service industries.
  • •Strong presentation, communication, and storytelling skills with the ability to simplify complexity for diverse audiences.
  • •Proven track record navigating multi-stakeholder enterprise buying cycles (CxO, IT, and line-of-business leaders).
  • •Understanding of the Salesforce product suite and platform, related applications, relational databases, and web technologies.
  • •Fluency in Spanish and professional proficiency in English, with domestic travel required.
Experience:SaaSPreSalesDigital transformationCustomer ServiceContact CenterField Service
Education:Bachelor's
Skills:PresentationCommunicationStorytellingProblem-solvingCollaborationTime managementAdaptability
Certifications:Service Cloud ConsultantAdministratorPlatformData CloudAI Associate/SpecialistArchitect
Languages:SpanishEnglish
Tech Stack:Service CloudData & AIOmni-channel contact center infrastructureCTIWorkforce managementSalesforceServiceNowMicrosoftSiebelSAPPegasystemsCiscoGenesysHTMLPythonSQLData CloudAI AssociateAI

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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