Call Center Associate

Qureos
Anywhere
Workplace: OnsiteFull timeUSD 21 - 35 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Active listening","Problem-solving","Conflict resolution","Multitasking"]

Serve as the first point of contact for customers, managing high volumes of inbound and outbound calls. Assess customer needs, provide accurate information, and handle complaints by offering appropriate solutions and follow-up to ensure resolution. Maintain detailed records of interactions and collaborate with teams to resolve complex issues. Meet quality, efficiency, and satisfaction targets while following communication procedures and policies.

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FursaFursa
Qureos
Qureos
3 weeks ago

Call Center Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Serve as the first point of contact for customers, managing high volumes of inbound and outbound calls. Assess customer needs, provide accurate information, and handle complaints by offering appropriate solutions and follow-up to ensure resolution. Maintain detailed records of interactions and collaborate with teams to resolve complex issues. Meet quality, efficiency, and satisfaction targets while following communication procedures and policies.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Manage high volumes of inbound and outbound customer calls in a timely and professional manner.
  • •Identify and assess customer needs to provide accurate, valid, and complete information.
  • •Handle customer complaints with appropriate solutions and follow up to ensure resolution.
  • •Maintain detailed records of customer interactions, transactions, comments, and complaints.
  • •Follow communication procedures and collaborate with other departments to resolve complex issues and improve customer experience.

Pay and Benefits

Salary: USD 21 - 35 hourly

Key Requirements

  • •Proven experience in a customer service or call centre environment is required.
  • •Exceptional verbal and written communication skills with a professional telephone manner.
  • •Strong active listening, problem-solving, and conflict-resolution abilities.
  • •Ability to use computers and navigate different software systems.
  • •High school diploma or equivalent is required.
Education:High School
Skills:CommunicationActive listeningProblem-solvingConflict resolutionMultitasking
Tech Stack:ComputersSoftware systems

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn