Senior Technician Application Operations Support

Du
Dubai
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesEducation: bachelorsSkills: ["Mentorship","Collaboration","Problem-solving","Knowledge sharing"]

Lead a team of application support analysts to maintain, troubleshoot, and optimize enterprise applications and software systems. Own incident, problem, and service request resolution with strong ITIL-aligned practices, while collaborating across development, infrastructure, and QA. Contribute to RFI/RFP solutioning and guide technical implementation during deployments. Manage data storage and data lake functionality, oversee vendor knowledge transfer, and support performance monitoring, upgrades, migrations, and enhancements.

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FursaFursa
Du
Du
2 days ago

Senior Technician Application Operations Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead a team of application support analysts to maintain, troubleshoot, and optimize enterprise applications and software systems. Own incident, problem, and service request resolution with strong ITIL-aligned practices, while collaborating across development, infrastructure, and QA. Contribute to RFI/RFP solutioning and guide technical implementation during deployments. Manage data storage and data lake functionality, oversee vendor knowledge transfer, and support performance monitoring, upgrades, migrations, and enhancements.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Manager level

Key Responsibilities

  • •Lead and manage a team of application support analysts, providing guidance, mentorship, and performance evaluations.
  • •Ensure application availability, performance, and stability by overseeing incident, problem, and service request resolution.
  • •Investigate complex application issues, identify root causes, and implement solutions while maintaining troubleshooting guides and SOPs.
  • •Support deployments and upgrades by collaborating cross-functionally and contributing to RFI/RFP technical discussions and design specifications.
  • •Oversee data-related solutions, including storing/retrieving client data, data lake functionality, and legacy-to-new system migrations.

Key Requirements

  • •Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • •Proven experience managing a team of application support analysts.
  • •In-depth knowledge of application support best practices, ITIL framework, and incident management processes.
  • •Strong technical proficiency troubleshooting, maintaining, and supporting enterprise applications and software systems.
  • •Experience with big data, data analytics, databases, SQL, scripting languages, and application monitoring tools.
Experience:Big dataData analyticsEnterprise applicationsApplication supportData lakes
Education:Bachelor's in Computer Science, Information Technology
Skills:MentorshipCollaborationProblem-solvingKnowledge sharing
Tech Stack:BigdataData AnalyticsDatabasesSQLScripting languagesApplication monitoring toolsData LakeWeb ApplicationsServer-sideMiddlewareDashboards

Company Brief

Du
du (Emirates Integrated Telecommunications Company PJSC) is a UAE-based telecom operator providing mobile, fixed-line, broadband, IPTV and ICT services to consumers and businesses across the United Arab Emirates.
Industry: Telecommunications
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
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Glassdoor: 3.6
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