Lady in Red - German Speaker

Kempinski
Seychelles
Workplace: OnsiteContractFunction: Administration & Executive AssistanceSkills: ["Communication","Supervisory skills"]

Serve as the hotel’s “Lady in Red” and guest ambassador at Kempinski Seychelles Resort, welcoming, meeting, and farewelling VIPs while representing the hotel’s philosophy. Collect and share daily VIP feedback across departments using systems like Opera PMS, coordinate VIP itineraries and greetings with the Front Office Manager and GM, and handle guest requests and complaints to support high customer satisfaction.

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Kempinski
Kempinski
5 hours ago

Lady in Red - German Speaker

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Last checked: 5 hours agoStatus: Live

Job Summary

Serve as the hotel’s “Lady in Red” and guest ambassador at Kempinski Seychelles Resort, welcoming, meeting, and farewelling VIPs while representing the hotel’s philosophy. Collect and share daily VIP feedback across departments using systems like Opera PMS, coordinate VIP itineraries and greetings with the Front Office Manager and GM, and handle guest requests and complaints to support high customer satisfaction.
Location: Seychelles
Workplace: Onsite
Employment Type: Contract
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Welcome, facilitate, and bid farewell to guests, including VIPs, while maintaining highest-quality service standards
  • •Collect VIP feedback daily (e.g., via Opera/Google sources, briefs) and distribute it across departments using guest fact sheets/reports and newsletters while keeping guest profiles updated
  • •Coordinate VIP greetings, departures, and tailor-made itineraries with the Front Office Manager and General Manager as needed
  • •Welcome visitors, provide general information and directions, and promote internal offers and hotel services
  • •Handle guest complaints and requests, record and follow up with operating departments, and support reception duties in case of immediate need

Key Requirements

  • •Supervisory skills
  • •Experience delivering luxury hotel guest experiences and VIP welcoming protocol
  • •Strong communication skills and ability to represent the hotel philosophy internally and with guests
  • •Knowledge of hotel operations and computer systems
  • •Proficiency with hotel products and services and general knowledge of tourist and business information
Experience:Luxury hospitality
Skills:CommunicationSupervisory skills
Languages:German
Tech Stack:Microsoft OfficeWordExcelPowerPointOperaOpera PMSMicros

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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Glassdoor: 4.0
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