Al Futtaim Group

1 week ago

Personal Service Technician | Al-Futtaim Automotive | Electric Mobility (Dubai, AE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Join the Polestar Service Center as a Personal Service Technician, delivering first-time-fix results through advanced diagnostics, repairs, and periodic maintenance. Manage the end-to-end customer journey from service booking and scheduling to vehicle handover and invoicing, while maintaining accurate Electronic Vehicle Checks and technical reporting. Ensure compliance with Polestar standards and HSSE/5S, support workshop productivity targets, and mentor junior technicians to strengthen in-workshop technical capability.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Manage the complete customer journey from service booking and appointment scheduling to vehicle handover and invoicing.
•Perform advanced diagnostics, repairs, periodic maintenance, and accessory fitment according to Polestar repair manuals and standards.
•Use advanced diagnostic tools to identify and resolve vehicle faults efficiently.
•Ensure compliance with the Fix It Right (FIR) process to meet first-time repair targets and high customer satisfaction.
•Maintain Electronic Vehicle Checks (EVC) and technical reporting; handle work order administration including warranty, goodwill, leasing, and insurance-related documentation.

Key Requirements

•IMI Light Vehicle Master Technician (Level 3-4) or equivalent.
•Advanced OEM certification such as Diagnostic Master, Gold Technician, Level 3, or equivalent.
•Minimum 6-7 years of experience as a Light Vehicle Technician.
•At least 2 years of experience as a Diagnostic Technician.
•Knowledge of warranty procedures, repair processes, and workshop operations; ability to interpret wiring diagrams and technical documentation.

Experience:6-7 yearsAutomotive dealershipElectric mobilityAftermarket serviceWarrantyDiagnostics

Skills:Customer-facing communicationOrganizational skillsTechnical explanationSafety mindsetTeam collaboration

Licenses:Valid driving license

Certifications:IMI Light Vehicle Master Technician (Level 3-4)OEM Diagnostic MasterGold TechnicianLevel 3 certification

Tech Stack:Dealer Management SystemsElectronic Vehicle Checks (EVC)OEM diagnostic systemsDiagnostic tools

Company Brief

Al Futtaim Group

Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Glassdoor: 3.6

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Al Futtaim Group

1 week ago

Personal Service Technician | Al-Futtaim Automotive | Electric Mobility (Dubai, AE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Manage the complete customer journey from service booking and appointment scheduling to vehicle handover and invoicing.
•Perform advanced diagnostics, repairs, periodic maintenance, and accessory fitment according to Polestar repair manuals and standards.
•Use advanced diagnostic tools to identify and resolve vehicle faults efficiently.
•Ensure compliance with the Fix It Right (FIR) process to meet first-time repair targets and high customer satisfaction.
•Maintain Electronic Vehicle Checks (EVC) and technical reporting; handle work order administration including warranty, goodwill, leasing, and insurance-related documentation.

Key Requirements

•IMI Light Vehicle Master Technician (Level 3-4) or equivalent.
•Advanced OEM certification such as Diagnostic Master, Gold Technician, Level 3, or equivalent.
•Minimum 6-7 years of experience as a Light Vehicle Technician.
•At least 2 years of experience as a Diagnostic Technician.
•Knowledge of warranty procedures, repair processes, and workshop operations; ability to interpret wiring diagrams and technical documentation.

Experience:6-7 yearsAutomotive dealershipElectric mobilityAftermarket serviceWarrantyDiagnostics

Skills:Customer-facing communicationOrganizational skillsTechnical explanationSafety mindsetTeam collaboration

Licenses:Valid driving license

Certifications:IMI Light Vehicle Master Technician (Level 3-4)OEM Diagnostic MasterGold TechnicianLevel 3 certification

Tech Stack:Dealer Management SystemsElectronic Vehicle Checks (EVC)OEM diagnostic systemsDiagnostic tools

Company Brief

Al Futtaim Group

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Glassdoor: 3.6

Website LinkedIn Glassdoor