Service Desk Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide first-line technical and application support to internal users through remote access tools, handling issues via calls and chat. Monitor the Capital One Service Desk, remotely access end-user machines to resolve problems on first contact, and use ServiceNow to track and escalate tickets. Support team onboarding by training new team members and enabling shadowing, while adapting to a 24/7 shifting schedule in a hybrid setup.

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide application support to internal end users using remote access tools to resolve issues.
•Monitor and respond to calls or chats received to the Capital One Service Desk.
•Interact with end users via soft phone or chat modules to resolve primarily software issues (and some hardware questions).
•Remotely access and support end-user machines to achieve first call resolution.
•Use ServiceNow to track and escalate tickets; assist with onboarding by training and allowing shadowing.

Key Requirements

•High school graduate.
•At least 1 year of experience in a call center environment (or equivalent).
•Communication skills for written and verbal business correspondence.
•Excellent problem-solving, judgment, and analytical skills for decision-making.
•Be amenable to work in a hybrid setup and a shifting schedule supporting 24/7 operations.

Experience:1+ years

Education:High School

Skills:CommunicationProblem-solvingJudgmentAnalytical skills

Tech Stack:ServiceNowService NowRemote access toolsSoft phoneChat modulesMacWindows 10Windows 10 Operating systemsTroubleshooting

Company Brief

Discover Financial

Industry: Retail Banking

Website

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Discover Financial

1 week ago

Service Desk Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide application support to internal end users using remote access tools to resolve issues.
•Monitor and respond to calls or chats received to the Capital One Service Desk.
•Interact with end users via soft phone or chat modules to resolve primarily software issues (and some hardware questions).
•Remotely access and support end-user machines to achieve first call resolution.
•Use ServiceNow to track and escalate tickets; assist with onboarding by training and allowing shadowing.

Key Requirements

•High school graduate.
•At least 1 year of experience in a call center environment (or equivalent).
•Communication skills for written and verbal business correspondence.
•Excellent problem-solving, judgment, and analytical skills for decision-making.
•Be amenable to work in a hybrid setup and a shifting schedule supporting 24/7 operations.

Experience:1+ years

Education:High School

Skills:CommunicationProblem-solvingJudgmentAnalytical skills

Tech Stack:ServiceNowService NowRemote access toolsSoft phoneChat modulesMacWindows 10Windows 10 Operating systemsTroubleshooting

Company Brief

Discover Financial

Industry: Retail Banking

Website