Alation

3 weeks ago

SR.Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Provide advanced technical support for customers, partners, and prospects integrating with the Alation Data Intelligence Platform. Diagnose and debug complex, enterprise issues, serve as an escalation point, and specialize in support focus areas as a subject-matter expert. Contribute to the Support Knowledge Base by authoring and updating technical documentation, facilitate technical enablement sessions, and build lab setups to reproduce and resolve problems.

Location: Chennai

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Provide advanced-level technical support to customers, partners, prospects, and other support engineers.
•Specialize in at least one support area and act as a subject-matter expert for internal and external customers.
•Troubleshoot and debug complex issues and serve as an escalation point with customers and internal teams.
•Author, edit, and update technical documentation including KB articles, runbooks, community FAQs, and product documentation.
•Build and use complex lab setups to replicate and resolve problems, and facilitate technical enablement sessions.

Key Requirements

•CS degree and at least 5+ years of experience as a support engineer providing enterprise software application support.
•Open to work in rotational shifts.
•Experience troubleshooting Linux and running shell commands.
•Experience with relational databases (Oracle and Postgres) and SQL.
•Ability to diagnose and debug applications written in Java and/or Python.

Experience:5+ yearsEnterprise software

Skills:TroubleshootingDebuggingTechnical documentationCustomer escalationTechnical enablement

Tech Stack:LinuxShell commandsOraclePostgresSQLJavaPythonApacheNginxREST APIsJDBC driversElasticsearchMongoDBHadoopHiveHBase

Company Brief

Alation

Provides a data catalog and data intelligence platform that helps enterprises find, understand, trust, and use their data for analytics, governance, and BI initiatives.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Funding: Series D

Headquarters: Redwood City, United States

Founded: 2012

Glassdoor: 4.0

Website LinkedIn

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Alation

3 weeks ago

SR.Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Chennai

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Provide advanced-level technical support to customers, partners, prospects, and other support engineers.
•Specialize in at least one support area and act as a subject-matter expert for internal and external customers.
•Troubleshoot and debug complex issues and serve as an escalation point with customers and internal teams.
•Author, edit, and update technical documentation including KB articles, runbooks, community FAQs, and product documentation.
•Build and use complex lab setups to replicate and resolve problems, and facilitate technical enablement sessions.

Key Requirements

•CS degree and at least 5+ years of experience as a support engineer providing enterprise software application support.
•Open to work in rotational shifts.
•Experience troubleshooting Linux and running shell commands.
•Experience with relational databases (Oracle and Postgres) and SQL.
•Ability to diagnose and debug applications written in Java and/or Python.

Experience:5+ yearsEnterprise software

Skills:TroubleshootingDebuggingTechnical documentationCustomer escalationTechnical enablement

Tech Stack:LinuxShell commandsOraclePostgresSQLJavaPythonApacheNginxREST APIsJDBC driversElasticsearchMongoDBHadoopHiveHBase

Company Brief

Alation

Provides a data catalog and data intelligence platform that helps enterprises find, understand, trust, and use their data for analytics, governance, and BI initiatives.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Funding: Series D

Headquarters: Redwood City, United States

Founded: 2012

Glassdoor: 4.0

Website LinkedIn