Dealer Success Manager

Discover Financial
Baltimore, Wilmington
Workplace: OnsiteFull timeUSD 109,900 - 125,400 annuallyFunction: Administration & Executive AssistanceExperience: 1+ yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Influencing","Analytical skills","Attention to detail"]

Act as a strategic, customer-centric partner to auto dealers within the Capital One Sales Process. Own dealer adoption and retention for the Navigator Platform by delivering sales enablement, consultative expertise, setup and expert training, and ROI-focused conversations. Collaborate with POD and sales leadership to execute unified market strategies, troubleshoot platform/process issues, and drive process improvements through frequent in-market dealership visits.

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Discover Financial
Discover Financial
3 days ago

Dealer Success Manager

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Last checked: 5 hours agoStatus: Live

Job Summary

Act as a strategic, customer-centric partner to auto dealers within the Capital One Sales Process. Own dealer adoption and retention for the Navigator Platform by delivering sales enablement, consultative expertise, setup and expert training, and ROI-focused conversations. Collaborate with POD and sales leadership to execute unified market strategies, troubleshoot platform/process issues, and drive process improvements through frequent in-market dealership visits.
Location: Baltimore, Wilmington
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Partner with Area Sales Manager and POD team members to develop and execute cohesive market strategies and achieve unified sales goals
  • •Own the customer adoption and retention lifecycle for Navigator Platform, including driving customer enablement outcomes
  • •Provide subject matter expertise on Navigator Platform and sales processes when representing the Sales organization
  • •Troubleshoot Navigator Platform and related product/process issues to support dealers
  • •Travel frequently to dealerships to foster relationships and execute the customer enablement cycle
Travel: High travel

Pay and Benefits

Salary: USD 109,900 - 125,400 annually

Key Requirements

  • •High school diploma, GED, or equivalent certification
  • •At least 1 year of experience in process management
  • •At least 1 year of experience in relationship management
  • •Ability to communicate and influence partners across the company and multiple organizational levels
  • •Strong analytical skills, attention to detail, and ability to adapt in a dynamic agile environment
Experience:1+ years
Education:High School
Skills:CommunicationInterpersonal skillsInfluencingAnalytical skillsAttention to detail

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn