NTT

4 weeks ago

Retail Customer Success Executive

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Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Drive end-to-end customer success for Retail/Entertainment clients, acting as a trusted advisor to understand business processes and transformation needs. Identify whitespace opportunities, recommend solutions to improve efficiency and performance, and collaborate with delivery, technical, and sales teams to ensure smooth implementation. Lead ROI-driven solution discussions and presentations, support project governance, and strengthen long-term stakeholder relationships while serving as the voice of customer value.

Location: Ho Chi Minh City

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage the end-to-end customer lifecycle for Retail/Entertainment clients.
•Advise customers on business processes (planning & merchandising, distribution & logistics, sales & store operations, loyalty and data forecast) and transformation needs.
•Identify whitespace opportunities and recommend solutions to improve efficiency and performance.
•Collaborate with delivery, technical, and sales teams to ensure smooth implementation.
•Lead solution discussions and ROI-driven presentations; support project governance and execution aligned with client expectations.

Pay and Benefits

Perks:Annual BonusSocial InsuranceHealth InsurancePaid LeaveLearning Budget

Key Requirements

•8+ years of experience in customer success, account management, or solution delivery.
•Exposure to Retail or Entertainment (e.g., omni-channel, customer experience, operations).
•Strong consulting mindset to translate business needs into solutions.
•Ability to present client value and ROI clearly.
•Professional English proficiency (Japanese is a plus).

Experience:RetailEntertainmentOmni-channelCustomer experienceDigital transformation

Skills:Consultative mindsetCustomer-centricDetail-orientedCommunicationStakeholder management

Languages:EnglishJapanese

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT