SpaceX

1 day ago

Sr. Enterprise Account Manager, Aviation

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Own and grow a portfolio of strategic Enterprise Aviation accounts for Starlink, serving as the primary point of contact from contract signature through onboarding and long-term retention. Build relationships with airline executives, drive revenue realization, and champion customer feedback across internal teams. Deliver high-quality customer service, manage complex account plans and readiness, and identify process/system improvements to enhance handoffs, execution, and the customer experience.

Location: Redmond

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the primary point of contact for strategic Enterprise Aviation customers, owning the customer interface from contract signature through onboarding and ongoing account management.
•Build relationships with executive stakeholders to identify requirements, manage expectations, and drive revenue realization.
•Collect, communicate, and champion customer feedback internally to influence programmatic and technical development.
•Deliver efficient customer service, acknowledging and resolving issues, while retaining and growing account value across hardware and service revenue.
•Act as an owner for forecasted revenue by identifying and communicating account readiness levels, requirements, schedules, and risks; lead process and system enhancements to improve execution across cross-functional teams.

Travel: Medium travel

Pay and Benefits

Salary: USD 135,000 - 220,000 annually

Perks:Health InsuranceVisionDental401kPaid ParentalLife InsuranceDisability Insurance

Key Requirements

•Bachelor's degree in engineering or business, or high school diploma/equivalency plus 8+ years of professional experience in business development, program management, sales, or account management.
•7+ years of experience in a customer-facing role.
•Ability to interact with all levels within airline management on technical and account management issues.
•Significant knowledge or experience in commercial and/or business aviation, satellite communications, and program or account management.
•Experience managing multiple complex projects while delivering under tight deadlines and resource constraints.

Experience:7+ yearsSatellite communicationsAviationProgram managementAccount management

Education:Bachelor's

Skills:Stakeholder managementCustomer empathyActive listeningResiliencyCommunication

Languages:English

Eligibility

Nationality:US National

Company Brief

SpaceX

Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: Hawthorne, United States

Founded: 2002

Glassdoor: 4.2

Website LinkedIn

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SpaceX

1 day ago

Sr. Enterprise Account Manager, Aviation

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Redmond

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the primary point of contact for strategic Enterprise Aviation customers, owning the customer interface from contract signature through onboarding and ongoing account management.
•Build relationships with executive stakeholders to identify requirements, manage expectations, and drive revenue realization.
•Collect, communicate, and champion customer feedback internally to influence programmatic and technical development.
•Deliver efficient customer service, acknowledging and resolving issues, while retaining and growing account value across hardware and service revenue.
•Act as an owner for forecasted revenue by identifying and communicating account readiness levels, requirements, schedules, and risks; lead process and system enhancements to improve execution across cross-functional teams.

Travel: Medium travel

Pay and Benefits

Salary: USD 135,000 - 220,000 annually

Perks:Health InsuranceVisionDental401kPaid ParentalLife InsuranceDisability Insurance

Key Requirements

•Bachelor's degree in engineering or business, or high school diploma/equivalency plus 8+ years of professional experience in business development, program management, sales, or account management.
•7+ years of experience in a customer-facing role.
•Ability to interact with all levels within airline management on technical and account management issues.
•Significant knowledge or experience in commercial and/or business aviation, satellite communications, and program or account management.
•Experience managing multiple complex projects while delivering under tight deadlines and resource constraints.

Experience:7+ yearsSatellite communicationsAviationProgram managementAccount management

Education:Bachelor's

Skills:Stakeholder managementCustomer empathyActive listeningResiliencyCommunication

Languages:English

Eligibility

Nationality:US National

Company Brief

SpaceX

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: Hawthorne, United States

Founded: 2002

Glassdoor: 4.2

Website LinkedIn