Edenred

1 day ago

Team Leader Customer Care - Tax Service (all genders) befristet

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Lead and develop the Tax Service customer care team in Kleinostheim near Frankfurt. Ensure smooth day-to-day operations and provide specialist support to internal and external stakeholders. Own KPI, SLA, budget, and performance reporting, and optimize processes while contributing to new process and system rollouts. Ensure compliance with data protection guidelines and participate actively in tax-related projects.

Location: Germany

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead and develop the Tax Service team, including coaching, shift planning, and operational steering.
•Ensure smooth daily operations and provide specialist support to internal and external stakeholders.
•Develop, monitor, and analyze KPIs, SLAs, and budget/performance reports.
•Optimize existing processes and support or partially lead rollouts of new processes and systems.
•Ensure compliance with data protection policies and actively contribute to tax-related projects.

Pay and Benefits

Perks:Remote Work

Key Requirements

•Completed degree with a business focus or a comparable qualification, plus several years of customer- and service-oriented experience.
•Experience leading employees, with strong customer, service, and solution orientation.
•Analytical, structured working style and understanding of business management relationships.
•Very good MS Office skills.
•Fluent German and English skills; additional languages are an advantage.

Skills:LeadershipCustomer orientationService orientationAnalytical thinkingCommunication

Languages:GermanEnglish

Tech Stack:MS Office

Company Brief

Edenred

Provides prepaid corporate services and solutions including employee benefits, meal vouchers, expense management, and fleet & mobility solutions to businesses worldwide, enabling workplace services and digitized payment solutions.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2010

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Edenred

1 day ago

Team Leader Customer Care - Tax Service (all genders) befristet

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Germany

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead and develop the Tax Service team, including coaching, shift planning, and operational steering.
•Ensure smooth daily operations and provide specialist support to internal and external stakeholders.
•Develop, monitor, and analyze KPIs, SLAs, and budget/performance reports.
•Optimize existing processes and support or partially lead rollouts of new processes and systems.
•Ensure compliance with data protection policies and actively contribute to tax-related projects.

Pay and Benefits

Perks:Remote Work

Key Requirements

•Completed degree with a business focus or a comparable qualification, plus several years of customer- and service-oriented experience.
•Experience leading employees, with strong customer, service, and solution orientation.
•Analytical, structured working style and understanding of business management relationships.
•Very good MS Office skills.
•Fluent German and English skills; additional languages are an advantage.

Skills:LeadershipCustomer orientationService orientationAnalytical thinkingCommunication

Languages:GermanEnglish

Tech Stack:MS Office

Company Brief

Edenred

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2010

Website LinkedIn