Client Value Partner

Celonis
Stockholm
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 15+ yearsEducation: mastersSkills: ["Consultative leadership","Executive communication","Problem solving","Mentoring","Project management"]

Lead end-to-end customer value for strategic accounts, serving as a trusted advisor to C-level executives on long-term transformation vision. Orchestrate Celonis resources to staff engagements, resolve escalations, and drive adoption, usage targets, and client satisfaction. Build customer advocacy through advisory boards and executive communication, and mentor teams while shaping program roadmaps and detailed value plans across processes and industries.

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Celonis
Celonis
1 month ago

Client Value Partner

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Last checked: 28 minutes agoStatus: Live

Job Summary

Lead end-to-end customer value for strategic accounts, serving as a trusted advisor to C-level executives on long-term transformation vision. Orchestrate Celonis resources to staff engagements, resolve escalations, and drive adoption, usage targets, and client satisfaction. Build customer advocacy through advisory boards and executive communication, and mentor teams while shaping program roadmaps and detailed value plans across processes and industries.
Location: Stockholm
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Develop and maintain relationships with key stakeholders, embedding Celonis into strategic objectives.
  • •Accountable for the end-to-end customer value journey, including value realization, adoption, and on-time delivery.
  • •Resolve customer escalations by orchestrating internal cross-functional teams efficiently and timely.
  • •Organize and lead customer advisory boards, acting as the voice of the customer to improve products and services.
  • •Mentor and coach teams; provide guidance and feedback to managers on team performance, and support organizational design and Centers of Excellence maturation.
Travel: Extensive travel

Pay and Benefits

Perks:RsusParental LeavePaid LeaveLearning BudgetHealth Insurance

Key Requirements

  • •Minimum 15 years of relevant customer success, strategy consulting, or related industry experience; MBA strongly preferred.
  • •Proven ability to drive measurable results through end-to-end large-scale transformation programs.
  • •Deep experience with change management practices.
  • •Strong understanding of SaaS platforms and technology stack, with experience in solution design.
  • •Ability to navigate large global organizations and influence senior executives using data and consultative engagement.
Experience:15+ years
Education:Master's
Skills:Consultative leadershipExecutive communicationProblem solvingMentoringProject management
Languages:English
Tech Stack:AISaaSProcess MiningProcess Intelligence GraphProcess Intelligence Platform

Company Brief

Celonis
Provides cloud-based process mining and execution management software that helps organizations visualize, analyze, and optimize business processes to improve efficiency, reduce costs, and accelerate operational transformation across enterprise systems.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 2011
WebsiteLinkedIn