Headway

1 month ago

Business Operations Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Drive complex, cross-functional initiatives to advance pod-level objectives, turning ambiguous operational problems into structured analyses, scalable processes, and clear recommendations. Build and operate 0→1 workflows that improve efficiency, reliability, and throughput. Use data tools to validate assumptions and guide decisions, then deliver end-to-end initiatives with defined success metrics—without formal authority—so operations directly improve outcomes for providers and patients.

Location: New York

Workplace: Remote

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Drive complex, cross-functional initiatives to advance pod-level objectives by identifying opportunities and dependencies and ensuring stakeholder alignment.
•Build and operate scalable workflows and processes (0→1) to improve efficiency, reliability, and throughput across your domain.
•Leverage data tools to extract insights, validate assumptions, and synthesize findings into clear recommendations.
•Plan, execute, and deliver initiatives end-to-end by setting objectives, timelines, and success metrics—driving accountability without formal authority.

Pay and Benefits

Salary: USD 105,400 - 155,000 annually

Equity and Bonus:Equity

Perks:EquityHealth InsuranceDentalVisionHsa/fsa401kRemote WorkParental LeavePaid LeaveEapLearning Budget

Key Requirements

•5+ years of experience in operational roles at high-growth companies; consulting, finance, or business operations background preferred but not required.
•Ability to deconstruct complex problems into structured, testable components and work through ambiguity without waiting for full clarity.
•Proficiency with AI and data tools (e.g., Looker, Excel, SQL, dashboards) to extract insights and streamline workflows.
•Experience designing scalable systems—anticipating bottlenecks, iterating with feedback, and codifying learnings into playbooks.
•Strong coordination skills to align priorities across teams with transparent, accountable communication.

Experience:5+ yearsHigh-growth

Skills:Problem-solvingAnalytical rigorStakeholder alignmentCommunicationDecision-making

Tech Stack:AILookerExcelSQLDashboards

Company Brief

Headway

Headway is a technology-driven mental health platform that connects patients with licensed therapists and streamlines insurance-based mental healthcare access for providers and practices across the United States.

Industry: Mental Health

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: New York, United States

Founded: 2017

Website

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Headway

1 month ago

Business Operations Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Remote

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Drive complex, cross-functional initiatives to advance pod-level objectives by identifying opportunities and dependencies and ensuring stakeholder alignment.
•Build and operate scalable workflows and processes (0→1) to improve efficiency, reliability, and throughput across your domain.
•Leverage data tools to extract insights, validate assumptions, and synthesize findings into clear recommendations.
•Plan, execute, and deliver initiatives end-to-end by setting objectives, timelines, and success metrics—driving accountability without formal authority.

Pay and Benefits

Salary: USD 105,400 - 155,000 annually

Equity and Bonus:Equity

Perks:EquityHealth InsuranceDentalVisionHsa/fsa401kRemote WorkParental LeavePaid LeaveEapLearning Budget

Key Requirements

•5+ years of experience in operational roles at high-growth companies; consulting, finance, or business operations background preferred but not required.
•Ability to deconstruct complex problems into structured, testable components and work through ambiguity without waiting for full clarity.
•Proficiency with AI and data tools (e.g., Looker, Excel, SQL, dashboards) to extract insights and streamline workflows.
•Experience designing scalable systems—anticipating bottlenecks, iterating with feedback, and codifying learnings into playbooks.
•Strong coordination skills to align priorities across teams with transparent, accountable communication.

Experience:5+ yearsHigh-growth

Skills:Problem-solvingAnalytical rigorStakeholder alignmentCommunicationDecision-making

Tech Stack:AILookerExcelSQLDashboards

Company Brief

Headway

Industry: Mental Health

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: New York, United States

Founded: 2017

Website