Business Operations Lead

Headway
New York
Workplace: RemoteFull timeUSD 105,400 - 155,000 annuallyFunction: Business OperationsExperience: 5+ yearsSkills: ["Problem-solving","Analytical rigor","Stakeholder alignment","Communication","Decision-making"]

Drive complex, cross-functional initiatives to advance pod-level objectives, turning ambiguous operational problems into structured analyses, scalable processes, and clear recommendations. Build and operate 0→1 workflows that improve efficiency, reliability, and throughput. Use data tools to validate assumptions and guide decisions, then deliver end-to-end initiatives with defined success metrics—without formal authority—so operations directly improve outcomes for providers and patients.

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FursaFursa
Headway
Headway
3 months ago

Business Operations Lead

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Drive complex, cross-functional initiatives to advance pod-level objectives, turning ambiguous operational problems into structured analyses, scalable processes, and clear recommendations. Build and operate 0→1 workflows that improve efficiency, reliability, and throughput. Use data tools to validate assumptions and guide decisions, then deliver end-to-end initiatives with defined success metrics—without formal authority—so operations directly improve outcomes for providers and patients.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Drive complex, cross-functional initiatives to advance pod-level objectives by identifying opportunities and dependencies and ensuring stakeholder alignment.
  • •Build and operate scalable workflows and processes (0→1) to improve efficiency, reliability, and throughput across your domain.
  • •Leverage data tools to extract insights, validate assumptions, and synthesize findings into clear recommendations.
  • •Plan, execute, and deliver initiatives end-to-end by setting objectives, timelines, and success metrics—driving accountability without formal authority.

Pay and Benefits

Salary: USD 105,400 - 155,000 annually
Equity and Bonus:Equity
Perks:EquityHealth InsuranceDentalVisionHsa/fsa401kRemote WorkParental LeavePaid LeaveEapLearning Budget

Key Requirements

  • •5+ years of experience in operational roles at high-growth companies; consulting, finance, or business operations background preferred but not required.
  • •Ability to deconstruct complex problems into structured, testable components and work through ambiguity without waiting for full clarity.
  • •Proficiency with AI and data tools (e.g., Looker, Excel, SQL, dashboards) to extract insights and streamline workflows.
  • •Experience designing scalable systems—anticipating bottlenecks, iterating with feedback, and codifying learnings into playbooks.
  • •Strong coordination skills to align priorities across teams with transparent, accountable communication.
Experience:5+ yearsHigh-growth
Skills:Problem-solvingAnalytical rigorStakeholder alignmentCommunicationDecision-making
Tech Stack:AILookerExcelSQLDashboards

Company Brief

Headway
Headway is a technology-driven mental health platform that connects patients with licensed therapists and streamlines insurance-based mental healthcare access for providers and practices across the United States.
Industry: Mental Health
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: New York, United States
Founded: 2017
Website