Senior Creative Operations Lead, Brand

Braze
New York
Workplace: HybridFull timeUSD 122,000 - 192,000 annuallyFunction: Business OperationsSkills: ["Systems thinking","Stakeholder alignment","Diplomacy","Influence without authority","Decision-making"]

Own and evolve the end-to-end creative operations model for the Brand team, from intake through launch. Define processes for briefing, resourcing, prioritization, and delivery, and bring alignment across Marketing, PMM, Events, Growth, and regional teams. Forecast capacity, balance internal teams and partners, manage risks and dependencies, and optimize Asana workflows and reporting. Oversee creative budgets and vendor stewardship with Finance to ensure operational rigor at scale.

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FursaFursa
Braze
Braze
2 days ago

Senior Creative Operations Lead, Brand

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Last checked: 6 hours agoStatus: Live

Job Summary

Own and evolve the end-to-end creative operations model for the Brand team, from intake through launch. Define processes for briefing, resourcing, prioritization, and delivery, and bring alignment across Marketing, PMM, Events, Growth, and regional teams. Forecast capacity, balance internal teams and partners, manage risks and dependencies, and optimize Asana workflows and reporting. Oversee creative budgets and vendor stewardship with Finance to ensure operational rigor at scale.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Own and evolve the end-to-end creative operations model for the Brand team, from intake through launch.
  • •Continuously improve intake, briefing, resourcing, prioritization, and delivery processes; ensure work flows across creative, production, and execution.
  • •Forecast workload, capacity, and resourcing needs; balance internal teams, freelance support, and agency partners.
  • •Optimize Asana workflows, templates, SLAs, and reporting; build scalable operational playbooks for campaigns, events, video, and evergreen production.
  • •Oversee creative budgets, vendor spend, and forecasting with Finance; lead agency onboarding, scoping, and procurement needs.

Pay and Benefits

Salary: USD 122,000 - 192,000 annually
Equity and Bonus:Equity
Perks:RetirementEquityPaid LeaveHealth InsuranceDentalVisionLifeDisabilityLearning StipendVolunteer WeekParental Leave

Key Requirements

  • •8–10+ years in creative project management, creative operations, or production management.
  • •Proven experience leading operations for in-house creative or brand teams.
  • •Deep fluency in creative workflows across brand, campaigns, video, motion, and events.
  • •Trusted communicator who can influence without authority.
  • •Experience designing scalable systems and processes in fast-paced, high-growth environments.
Experience:BrandCampaignsVideoEventsProduction
Skills:Systems thinkingStakeholder alignmentDiplomacyInfluence without authorityDecision-making
Languages:English
Tech Stack:AsanaAIAI-assisted workflows

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn