Head Spa Therapist

Kempinski
Doha
Workplace: OnsiteFull timeFunction: Healthcare (Clinical, Medical, Wellness)Skills: ["Professionalism","Attitude","Appearance","Discretion","Training support","Problem-solving"]

Lead the spa therapy team to deliver and exceed guest expectations in line with Resense standards. Support the Spa Manager and Assistant Spa Manager with day-to-day treatment-area operations, health assessments, treatment confirmations, room readiness, and cleanliness/health-safety compliance. Provide and coordinate Resense training for therapists, handle guest complaints and inquiries, cover reception when needed, and perform opening/closing and duty-manager duties as required.

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Kempinski
Kempinski
1 hour ago

Head Spa Therapist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead the spa therapy team to deliver and exceed guest expectations in line with Resense standards. Support the Spa Manager and Assistant Spa Manager with day-to-day treatment-area operations, health assessments, treatment confirmations, room readiness, and cleanliness/health-safety compliance. Provide and coordinate Resense training for therapists, handle guest complaints and inquiries, cover reception when needed, and perform opening/closing and duty-manager duties as required.
Location: Doha
Workplace: Onsite
Employment Type: Full time
Job Function: Healthcare (Clinical, Medical, Wellness)
Seniority: Manager level

Key Responsibilities

  • •Fully support the Spa Manager and Assistant Spa Manager with spa operations and ensure the highest professional standards for the team.
  • •Maintain expert knowledge of Resense treatments and guest journey, including confirming scheduled treatments before starting.
  • •Oversee treatment room setup, product availability/refilling, cleanliness, and adherence to Health and Safety Policy.
  • •Coordinate day-to-day facility staffing and ensure staff handovers include guest journey follow-up, satisfaction tracking, and issue resolution.
  • •Provide or present demonstrations and presentations as required, handle guest complaints/enquiries, cover reception when necessary, and complete opening/closing and duty-manager duties.

Key Requirements

  • •Demonstrate strong knowledge of all spa treatments, services, and spa operations.
  • •Understand and implement Resense Standard Operating Procedures, policies, treatments, and the guest journey.
  • •Confidently conduct health assessments and operate with discretion to ensure appropriate precautions.
  • •Ensure treatment and preparation areas are set up to standard, resolve discrepancies, and maintain product availability and refilling per standards.
  • •Provide training to therapist team members by identifying training needs and coordinating with Spa Manager/Resense on training requirements and delivery.
Skills:ProfessionalismAttitudeAppearanceDiscretionTraining supportProblem-solving
Tech Stack:Resense

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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