Arketa

2 months ago

Director of Customer Care

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 57 minutes agoStatus: Live

Job Summary

Lead and scale Arketa's customer care function within a SaaS wellness platform. Own the strategic direction and operational excellence of Partner Care, manage teams of team leaders and specialists, and collaborate with Product and Engineering to translate partner feedback into platform improvements. Drive AI-enabled workflows, deliver quarterly/annual objectives, and ensure world-class partner satisfaction at scale.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•This is a builder's role. Be hands-on initially to design playbooks and shape the team you'll scale.
•Foster a culture of engagement to drive partner-centered results and develop team members' careers at Arketa.
•Empower team leaders and support specialists, investing in their growth as Arketa scales.
•Lead the strategic direction of Customer Care, including identifying and implementing emerging technologies and AI-enabled workflows.
•Own execution of quarterly and annual objectives for the Customer Care function.

Pay and Benefits

Salary: USD 169,000 - 175,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceEquityPaid LeaveParental LeaveGym Membership

Key Requirements

•Senior leadership experience owning a customer support or customer care function within a SaaS or technology environment, including managing managers.
•Experience designing and scaling support operations within a high-volume SMB environment.
•Proven track record of delivering an extremely high level of partner satisfaction while driving operational efficiencies.
•Fluency with modern CX tooling and automation platforms, with experience leveraging AI and workflow automation to improve efficiency and quality.
•Demonstrated ability to build and develop high-performing teams and scalable infrastructure in a high-growth environment.

Experience:SaaSWellnessCustomer care

Skills:LeadershipCommunicationCollaborationEmpathyProblem-solving

Tech Stack:AIWorkflow automationCX tooling

Company Brief

Arketa

Arketa (Sutra Fitness, Inc.) provides an all‑in‑one business platform for boutique fitness and wellness studios, offering booking, payments, branded apps, on‑demand content and AI tools to streamline operations and grow memberships.

Industry: Fitness

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: New York, United States

Founded: 2020

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Arketa

2 months ago

Director of Customer Care

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 57 minutes agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•This is a builder's role. Be hands-on initially to design playbooks and shape the team you'll scale.
•Foster a culture of engagement to drive partner-centered results and develop team members' careers at Arketa.
•Empower team leaders and support specialists, investing in their growth as Arketa scales.
•Lead the strategic direction of Customer Care, including identifying and implementing emerging technologies and AI-enabled workflows.
•Own execution of quarterly and annual objectives for the Customer Care function.

Pay and Benefits

Salary: USD 169,000 - 175,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceEquityPaid LeaveParental LeaveGym Membership

Key Requirements

•Senior leadership experience owning a customer support or customer care function within a SaaS or technology environment, including managing managers.
•Experience designing and scaling support operations within a high-volume SMB environment.
•Proven track record of delivering an extremely high level of partner satisfaction while driving operational efficiencies.
•Fluency with modern CX tooling and automation platforms, with experience leveraging AI and workflow automation to improve efficiency and quality.
•Demonstrated ability to build and develop high-performing teams and scalable infrastructure in a high-growth environment.

Experience:SaaSWellnessCustomer care

Skills:LeadershipCommunicationCollaborationEmpathyProblem-solving

Tech Stack:AIWorkflow automationCX tooling

Company Brief

Arketa

Industry: Fitness

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: New York, United States

Founded: 2020

Glassdoor: 3.8

Website LinkedIn Glassdoor