Delivery Hero

2 weeks ago

After Sales Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead the aftersales and customer retention strategy for a portfolio of partners, focusing on churn mitigation, revenue share growth, and upselling/cross-selling opportunities. Manage and coach an aftersales team across key segments (large accounts and mid-market), support complex contract negotiations, and track performance metrics like NPS and order volume. Partner cross-functionally with Operations, Marketing, and Product to ensure the promised value is delivered flawlessly.

Location: San Jose

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop the aftersales team, setting clear retention KPIs, goals, and incentive plans.
•Design and implement the aftersales playbook to reduce churn and increase revenue share from the current portfolio.
•Provide strategic support to Senior KAMs during complex negotiations and high-impact institutional contract renewals.
•Monitor key performance metrics (NPS, order volume, commissions, account health) and present data-driven reports to the Head of BD.
•Collaborate cross-functionally with Operations, Marketing, and Product to deliver the partner value proposition as promised.

Key Requirements

•4-5+ years in commercial areas, account management, or customer success, ideally in technology, digital delivery platforms, retail, mass consumption, or fast-growing startups.
•At least 2 years leading direct commercial teams, managing both senior autonomous profiles and junior team members.
•Strong data analytics skills with comfort crossing variables to find business opportunities; SQL or BI tools are a plus.
•Ability to work under pressure, adapt quickly to change, and turn ambiguity into concrete action plans.
•Excellent negotiation and assertive communication to interact with directors of major brands and internal stakeholders.

Experience:4-5 yearsTechnologyDigital delivery platformsRetailMass consumptionStartups

Skills:LeadershipCoachingNegotiationCommunicationData-driven decision-making

Languages:Spanish (LATAM)

Tech Stack:SQL

Company Brief

Delivery Hero

Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Delivery Hero

2 weeks ago

After Sales Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: San Jose

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop the aftersales team, setting clear retention KPIs, goals, and incentive plans.
•Design and implement the aftersales playbook to reduce churn and increase revenue share from the current portfolio.
•Provide strategic support to Senior KAMs during complex negotiations and high-impact institutional contract renewals.
•Monitor key performance metrics (NPS, order volume, commissions, account health) and present data-driven reports to the Head of BD.
•Collaborate cross-functionally with Operations, Marketing, and Product to deliver the partner value proposition as promised.

Key Requirements

•4-5+ years in commercial areas, account management, or customer success, ideally in technology, digital delivery platforms, retail, mass consumption, or fast-growing startups.
•At least 2 years leading direct commercial teams, managing both senior autonomous profiles and junior team members.
•Strong data analytics skills with comfort crossing variables to find business opportunities; SQL or BI tools are a plus.
•Ability to work under pressure, adapt quickly to change, and turn ambiguity into concrete action plans.
•Excellent negotiation and assertive communication to interact with directors of major brands and internal stakeholders.

Experience:4-5 yearsTechnologyDigital delivery platformsRetailMass consumptionStartups

Skills:LeadershipCoachingNegotiationCommunicationData-driven decision-making

Languages:Spanish (LATAM)

Tech Stack:SQL

Company Brief

Delivery Hero

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor