Starlink Account Manager (State & Local Government)

SpaceX
Texas, California
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Customer obsession","Relationship building","Empathy","Active listening","Resilience"]

Own the end-to-end customer relationship for assigned State & Local government accounts, serving as the primary point of contact from contract signature through onboarding, activation, ongoing account management, and long-term retention and growth. Deliver exceptional service, manage expectations, champion customer feedback internally, and drive accurate forecast readiness by communicating schedules, risks, and requirements. Lead process improvements to scale the team and support enterprise self-service adoption.

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FursaFursa
SpaceX
SpaceX
2 days ago

Starlink Account Manager (State & Local Government)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Own the end-to-end customer relationship for assigned State & Local government accounts, serving as the primary point of contact from contract signature through onboarding, activation, ongoing account management, and long-term retention and growth. Deliver exceptional service, manage expectations, champion customer feedback internally, and drive accurate forecast readiness by communicating schedules, risks, and requirements. Lead process improvements to scale the team and support enterprise self-service adoption.
Location: Texas, California
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as the primary point of contact for assigned government accounts from contract signature onward, owning onboarding, ongoing account management, and retention/growth of relationships and revenue.
  • •Deliver impeccable customer service by efficiently acknowledging and resolving issues and building relationships to identify requirements and manage expectations.
  • •Collect, communicate, and champion customer feedback internally to influence programmatic and technical development required to maintain and grow enterprise business.
  • •Retain and grow account value by identifying and communicating readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule.
  • •Serve as a State & Local/Lcal & Regional government vertical expert in specific regions, shaping strategic direction and leading high-impact commercial decisions; autonomously design and lead new processes and system improvements to scale.

Key Requirements

  • •Bachelor’s degree; OR high school diploma/equivalency certificate and 5+ years of professional business development, operations, engineering, or account management experience.
  • •3+ years of experience in account management, customer success, or business operations.
  • •1+ years of experience working with government customers.
  • •3+ years of experience working with customers to support a technical product/service.
  • •1+ years of experience working with State & Local / Local & Regional government customers.
Experience:5+ yearsPublic sectorGovernment customersTelecommunicationsSatellite communicationsSupply chain
Education:Bachelor's
Skills:Customer obsessionRelationship buildingEmpathyActive listeningResilience

Eligibility

Nationality:US National

Company Brief

SpaceX
Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: Hawthorne, United States
Founded: 2002
Glassdoor
Glassdoor: 4.2
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