Deputy Manager Service

Eaton
Chennai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 4-9 yearsEducation: bachelorsSkills: ["Customer service","Active listening","Troubleshooting","Professional under pressure","Growth mindset"]

Manage on-site service delivery for 3-phase UPS equipment, including breakdown maintenance, preventive maintenance, installation, and commissioning. Coordinate with clients, engineers, and technicians to ensure timely resolution, following up on service requests and providing feedback. Perform safety checks and quality assurance, calibrate measuring instruments, and maintain inventory for field readiness. Drive service revenue opportunities via AMC and related enquiries, and manage a small team of contract engineers when needed.

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Eaton
Eaton
1 day ago

Deputy Manager Service

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Last checked: 6 hours agoStatus: Live

Job Summary

Manage on-site service delivery for 3-phase UPS equipment, including breakdown maintenance, preventive maintenance, installation, and commissioning. Coordinate with clients, engineers, and technicians to ensure timely resolution, following up on service requests and providing feedback. Perform safety checks and quality assurance, calibrate measuring instruments, and maintain inventory for field readiness. Drive service revenue opportunities via AMC and related enquiries, and manage a small team of contract engineers when needed.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Provide high-level customer service for 3-phase UPS breakdown maintenance, preventive maintenance, installation, and commissioning.
  • •Communicate with clients, engineers, and technicians to ensure services are delivered effectively and follow up on service requests with feedback.
  • •Execute projects and coordinate with vendors; assign calls to ASPs and drive task completion.
  • •Conduct quality assurance and safety checks on equipment, including calibrating measuring instruments and ensuring field tool readiness.
  • •Monitor equipment performance and inventory, reorder materials when needed, and seek service revenue opportunities via AMC, UPS accessories, and batteries.

Pay and Benefits

Perks:Health InsuranceWellness Stipend

Key Requirements

  • •Technical Diploma or BE/BTech with relevant experience (4-6 years, or 7-9 years for diploma).
  • •Electrical and electronics knowledge is a must.
  • •Relevant experience with UPS knowledge is mandatory.
  • •Excellent listening and customer service skills.
  • •Ability to troubleshoot and resolve technical issues quickly under pressure.
Experience:4-9 years
Education:Bachelor's
Skills:Customer serviceActive listeningTroubleshootingProfessional under pressureGrowth mindset
Tech Stack:UPS3-phase

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn