Service Desk Agent Italian / French

NTT
Casablanca
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Problem-solving","Diagnosis","Flexibility"]

Advise and assist users by phone and electronically to resolve IT issues across hardware, software, networks, and peripherals. Diagnose, research, and fix problems to ensure maximum uptime, documenting service requests and escalating to support groups when needed. Provide guidance on IT policy interpretation and help users promptly. Work as a liaison between customers and internal departments to resolve online system problems accurately and on time.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
1 month ago

Service Desk Agent Italian / French

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Advise and assist users by phone and electronically to resolve IT issues across hardware, software, networks, and peripherals. Diagnose, research, and fix problems to ensure maximum uptime, documenting service requests and escalating to support groups when needed. Provide guidance on IT policy interpretation and help users promptly. Work as a liaison between customers and internal departments to resolve online system problems accurately and on time.
Location: Casablanca
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Identify issues, investigate root causes, and recommend solutions for reported problems.
  • •Provide technical guidance to prioritize and resolve problems via telephone and email.
  • •Screen, refer, and diagnose internal inquiries and work requests related to PC maintenance.
  • •Prepare help desk incident reports and assist with hardware and software evaluation.
  • •Act as a liaison between customers and departments to ensure online system problems are resolved accurately and timely.

Key Requirements

  • •University education, preferably technical degree, or Microsoft certifications.
  • •Up to two years’ experience with Microsoft Operating Systems (local and remote administration) and Microsoft Office applications.
  • •Experience providing remote IT support.
  • •Excellent communication and customer service skills.
  • •Fluency in Italian and French, with flexibility to work required shifts.
Experience:Remote IT supportMicrosoft environment
Skills:CommunicationCustomer serviceProblem-solvingDiagnosisFlexibility
Certifications:Microsoft
Languages:ItalianFrench
Tech Stack:Microsoft Operating SystemsMicrosoft OfficePC maintenance

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn