Partner Solutions Engineer - CCaaS

Cisco
North Carolina, Chicago
Workplace: RemoteFull timeUSD 209,100 - 275,100 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Public speaking","Collaboration","Mentoring","Strategic analytical thinking"]

Serve as the primary technical authority for Cisco’s CCaaS partner ecosystem, helping partners close complex enterprise deals. Enable partners through technical enablement programs, design scalable architectural frameworks for customer pain points, and aggregate field feedback to influence product roadmaps. Bridge partner strategy with technical execution to drive long-term customer success and sustainable revenue growth.

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FursaFursa
Cisco
Cisco
3 days ago

Partner Solutions Engineer - CCaaS

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Job Summary

Serve as the primary technical authority for Cisco’s CCaaS partner ecosystem, helping partners close complex enterprise deals. Enable partners through technical enablement programs, design scalable architectural frameworks for customer pain points, and aggregate field feedback to influence product roadmaps. Bridge partner strategy with technical execution to drive long-term customer success and sustainable revenue growth.
Location: North Carolina, Chicago
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Accelerate revenue growth by acting as the primary technical authority for the CCaaS partner ecosystem to close complex enterprise deals.
  • •Empower partners through technical enablement programs that build self-sufficient advocates for cloud contact center solutions.
  • •Design sophisticated, scalable architectural frameworks tailored to customer pain points using the integrated technology stack.
  • •Influence product roadmaps by aggregating critical field feedback to help engineering prioritize competitive features.
  • •Bridge partner strategy and technical execution to drive long-term customer success and business expansion.

Pay and Benefits

Salary: USD 209,100 - 275,100 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kParental LeaveDisabilityLife Insurance

Key Requirements

  • •Minimum of eight years of professional experience in Pre-Sales Engineering or Consulting within the software, cloud, or AI sectors.
  • •Minimum of five years of technical experience across contact center technologies, including Enterprise Networking, Data Center, Security, or Collaboration.
  • •Demonstrated proficiency in CCaaS, CPaaS, and AI-powered customer experience architectures.
  • •Current industry-recognized certification in Collaboration (e.g., CCIE Collaboration).
  • •Experience serving as a subject matter expert providing strategic guidance on complex technical initiatives.
Experience:SoftwareCloudAISaaSContact center
Skills:CommunicationPublic speakingCollaborationMentoringStrategic analytical thinking
Certifications:CCIE Collaboration
Tech Stack:CCaaSCPaaSAI-powered customer experience architecturesEnterprise NetworkingData CenterSecurityCollaborationCRM platformsMCPA2ACloud contact center solutions

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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Glassdoor: 4.0
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