Customer Specialist - Full Time

CarMax
United States
Workplace: OnsiteFull timeUSD 17.2 - 36 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Integrity","Teamwork","Attention to detail","Time management"]

Deliver a customer-first experience by guiding customers through the car-buying and selling journey, including sales, appraisals, test drives, and financing applications. Conduct vehicle condition assessments and cosmetic inspections, manage inventory check-in and reconciliation, and complete administrative paperwork and payment tasks. Coordinate service appointments and review repair order invoices for billing accuracy, while following CarMax EH&S requirements and maintaining a clean work area.

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FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist - Full Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Deliver a customer-first experience by guiding customers through the car-buying and selling journey, including sales, appraisals, test drives, and financing applications. Conduct vehicle condition assessments and cosmetic inspections, manage inventory check-in and reconciliation, and complete administrative paperwork and payment tasks. Coordinate service appointments and review repair order invoices for billing accuracy, while following CarMax EH&S requirements and maintaining a clean work area.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional service.
  • •Assess vehicle condition and perform cosmetic inspections, documenting findings for Buyers and appraisals.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
  • •Coordinate service appointments and review repair order invoices for accurate billing while collaborating across teams.

Pay and Benefits

Salary: USD 17.2 - 36 hourly
Perks:Paid Leave

Key Requirements

  • •Strong communication skills representing CarMax and its products.
  • •Ability to build lasting customer relationships and create win-win solutions.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •High School Diploma or equivalent, with a valid driver’s license.
  • •Ability to lift up to 25 lbs and accurately read and transcribe data.
Skills:CommunicationIntegrityTeamworkAttention to detailTime management
Licenses:Valid driver's license
Tech Stack:Microsoft OfficeMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn