Strategic Customer Success Manager - Italian Speaking

Synthesia
London
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Relationship management","Presentation","Problem-solving","Negotiation"]

Strategic Customer Success Manager for European Italian accounts, responsible for building trusted advisor relationships, expanding book of business, and ensuring ROI from Synthesia products. You will onboard new clients, manage risk and forecasts, collaborate with Sales for cohesive onboarding, and engage in high-level business and technical conversations (including with C-suite) across Europe.

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Synthesia
Synthesia
4 months ago

Strategic Customer Success Manager - Italian Speaking

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Last checked: 5 hours agoStatus: Live

Job Summary

Strategic Customer Success Manager for European Italian accounts, responsible for building trusted advisor relationships, expanding book of business, and ensuring ROI from Synthesia products. You will onboard new clients, manage risk and forecasts, collaborate with Sales for cohesive onboarding, and engage in high-level business and technical conversations (including with C-suite) across Europe.
Location: London
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Build relationships with clients and drive Synthesia’s growth by turning them into happy users
  • •Lead onboarding and ensure successful adoption of Synthesia products across the client’s first months and beyond
  • •Coordinate and lead regular client check-ins with clear outcomes on health and opportunities with senior stakeholder attendance
  • •Educate clients on the Synthesia platform and collaborate with Sales to create a cohesive onboarding experience
  • •Engage in business-level and technical conversations at multiple levels of the organization, including the C-suite

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityHealth InsurancePensionRemote WorkAnnual Leave

Key Requirements

  • •Customer-facing experience in Customer Success Management or similar in B2B SaaS
  • •Experience in managing a Book of Business with KPIs
  • •Track record in managing risk, forecasting, and identifying growth opportunities
  • •Experience onboarding new clients and building relationships in early stages
  • •Fluent in Italian and English, based in Europe (remote)
Experience:SaaSB2B
Skills:CommunicationRelationship managementPresentationProblem-solvingNegotiation
Languages:ItalianEnglish

Company Brief

Synthesia
Provides an AI video generation platform that creates realistic synthetic presenters and video content from text, enabling enterprises to produce scalable training, marketing, and communications videos without cameras or actors.
Industry: AI & Machine Learning
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: London, United Kingdom
Founded: 2017
WebsiteLinkedIn