Patient Care Receptionist (Remote)

Sailor Health
Canada
Workplace: RemoteFull timeCAD 40,000 - 50,000 annuallyFunction: Administration & Executive AssistanceSkills: ["Empathetic communication","Active listening","Organization","Detail-oriented","Reliability"]

Serve as the first point of contact for patients and families, handling inbound calls, emails, and SMS with warmth and clarity. Triage requests, resolve simple issues directly, and route inquiries to the right care team using knowledge of clinical and administrative workflows. Stay organized across multiple communication threads while supporting patients throughout the full care journey.

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Sailor Health
Sailor Health
4 days ago

Patient Care Receptionist (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Serve as the first point of contact for patients and families, handling inbound calls, emails, and SMS with warmth and clarity. Triage requests, resolve simple issues directly, and route inquiries to the right care team using knowledge of clinical and administrative workflows. Stay organized across multiple communication threads while supporting patients throughout the full care journey.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Handle inbound communication from patients and prospective patients via phone, email, and SMS, same-day so nothing goes unanswered.
  • •Route inquiries to the right person or team and resolve simple requests directly when possible.
  • •Use knowledge of clinical and administrative workflows to execute processes and troubleshoot with patients in the moment.
  • •Know the patient care team and ownership so patients are directed to the right resource without delay.
  • •Support patients and families across the patient lifecycle, from first inquiry through ongoing care.

Pay and Benefits

Salary: CAD 40,000 - 50,000 annually

Key Requirements

  • •Empathetic, clear communication with kindness and active listening, including during emotional or difficult conversations.
  • •Ability to handle high-volume inbound calls and messages without getting flustered.
  • •Strong organization and attention to detail to track and manage multiple open threads across phone, voicemail, SMS, and email.
  • •Comfort learning tools such as Google Workspace, EHR platforms, and/or CRMs and picking up new software quickly.
  • •Previous front-desk, call center, customer service, or administrative support experience is welcome (not required).
Skills:Empathetic communicationActive listeningOrganizationDetail-orientedReliability
Tech Stack:Google WorkspaceEHRCRM

Company Brief

Sailor Health
Sailor Health is a digital health company delivering virtual healthcare services and care management solutions, focused on improving patient access, coordination, and outcomes through telemedicine and integrated care programs.
Industry: HealthTech
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