NTT

1 month ago

Helpdesk Associate-IT Support

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide front-line IT service desk support for end-users, including guidance and training for IT devices, applications, and processes. Log, update, and escalate support issues promptly, while supporting end-user onboarding. Collaborate with internal IT teams on testing, integration, and maintenance, and help identify and implement process and technology improvements. This role requires 24/7 rotational shifts and week offs with in-office attendance in Noida.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Provide IT service desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support IT onboarding activities for end-users.
•Work with internal IT teams on system testing, integration, and maintenance.
•Discover and help implement new IT tools and process/technology improvements for business and internal IT users.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills and ability to work as a great team player.
•Strong troubleshooting skills, bug-finding, and resolution for IT issues.
•Comfort with 24/7 rotational shifts, week offs, and mandatory work from office attendance.
•IT software and hardware troubleshooting knowledge across Win 10, macOS, iOS, Android, Google Suite, and Microsoft environment.

Skills:Customer serviceTeamworkCommunicationTroubleshootingIndependent work

Languages:English

Tech Stack:Win 10MacOSIOSAndroidGoogle SuiteMicrosoft environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT