Thales

1 month ago

Senior Business Analyst (ServiceNow)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Serve as a Senior Business Analyst owning the evolution of Thales' ServiceNow platform, driving process improvements, shaping integrations, and ensuring client-facing tools operate at their best. You will govern the platform, translate complex business needs into functional specs, define APIs and data flows, and support agile delivery from backlog to UAT in a Hybrid office in Polanco, Mexico City.

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Seniority: Sr. Manager level

Key Responsibilities

•Gather, document, and translate stakeholder requirements into user stories, functional specs, and acceptance criteria for development teams.
•Analyse user workflows and system usage to identify process improvement and functionality opportunities within ServiceNow.
•Build workflow diagrams and process documentation, collaborating with developers, QA, and the Scrum Master to deliver platform enhancements.
•Support UAT validation, issue resolution coordination, and integration definition including APIs, data flows, and middleware dependencies.
•Maintain platform documentation covering system functionality, user processes, and operational work instructions.

Key Requirements

•Bachelor's or Master's degree in a related field
•8+ years of experience in business analysis, software development, or related roles
•Hands-on experience with ServiceNow or similar ITSM/CRM platforms
•Strong ability to document business processes, user workflows, and functional requirements
•Excellent written and verbal communication skills in English and ability to present to executives and cross-functional stakeholders

Experience:8+ yearsServiceNowITSMCRMServiceNow governance

Education:Bachelor's

Skills:CommunicationStakeholder managementDocumentationRequirements gatheringProcess improvementAgile

Languages:English

Tech Stack:ServiceNowAPIsITSMCRMUAT

Company Brief

Thales

Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2000

Website LinkedIn

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Thales

1 month ago

Senior Business Analyst (ServiceNow)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Seniority: Sr. Manager level

Key Responsibilities

•Gather, document, and translate stakeholder requirements into user stories, functional specs, and acceptance criteria for development teams.
•Analyse user workflows and system usage to identify process improvement and functionality opportunities within ServiceNow.
•Build workflow diagrams and process documentation, collaborating with developers, QA, and the Scrum Master to deliver platform enhancements.
•Support UAT validation, issue resolution coordination, and integration definition including APIs, data flows, and middleware dependencies.
•Maintain platform documentation covering system functionality, user processes, and operational work instructions.

Key Requirements

•Bachelor's or Master's degree in a related field
•8+ years of experience in business analysis, software development, or related roles
•Hands-on experience with ServiceNow or similar ITSM/CRM platforms
•Strong ability to document business processes, user workflows, and functional requirements
•Excellent written and verbal communication skills in English and ability to present to executives and cross-functional stakeholders

Experience:8+ yearsServiceNowITSMCRMServiceNow governance

Education:Bachelor's

Skills:CommunicationStakeholder managementDocumentationRequirements gatheringProcess improvementAgile

Languages:English

Tech Stack:ServiceNowAPIsITSMCRMUAT

Company Brief

Thales

Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2000

Website LinkedIn