Community Manager (Executive)

RAPP
Cairo, Dubai
Workplace: HybridFull timeFunction: Communications, PR & CommunityExperience: 1-3 yearsSkills: ["Communication","Organization","Problem-solving","Adaptability"]

Community Manager (Executive) at a global precision marketing agency leads day-to-day community engagement and social customer support for a large enterprise account. You’ll deliver timely, on-brand responses across multiple platforms within SLAs, monitor sentiment and trends, escalate risks, coordinate with internal teams, and support always-on activity and campaign launches in a structured, bilingual Arabic/English environment. Hybrid work with in-person collaboration two days per week.

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FursaFursa
RAPP
RAPP
7 months ago

Community Manager (Executive)

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Last checked: 1 hour agoStatus: Live

Job Summary

Community Manager (Executive) at a global precision marketing agency leads day-to-day community engagement and social customer support for a large enterprise account. You’ll deliver timely, on-brand responses across multiple platforms within SLAs, monitor sentiment and trends, escalate risks, coordinate with internal teams, and support always-on activity and campaign launches in a structured, bilingual Arabic/English environment. Hybrid work with in-person collaboration two days per week.
Location: Cairo, Dubai
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Manage daily community engagement and social customer support across assigned platforms
  • •Respond to comments, direct messages, and customer queries in line with agreed SLAs, tone of voice, and escalation protocols
  • •Moderate conversations, identify risks, complaints, or sensitive issues, and escalate where required
  • •Support always-on social activity and campaign launches with timely, real-time engagement
  • •Coordinate with internal social, content, and account teams to resolve customer issues

Key Requirements

  • •1–3 years’ experience in community management, social media, or social customer support roles
  • •Experience supporting enterprise or high-volume accounts
  • •Written communication skills (Arabic required; English essential)
  • •Comfortable managing customer-facing interactions in a structured, process-driven environment
  • •Hands-on experience using community management, moderation, or social support tools (e.g. Sprinklr, Sprout Social, Emplify, or similar)
Experience:1-3 yearsEnterpriseHigh-volumeSocial mediaCommunity management
Skills:CommunicationOrganizationProblem-solvingAdaptability
Languages:ArabicEnglish
Tech Stack:SprinklrSprout SocialEmplify

Company Brief

RAPP
RAPP is a global, data-driven marketing agency that designs personalized customer experiences across channels, combining analytics, CRM, loyalty, creative and technology to drive acquisition, retention and lifetime value for brands.
Industry: Advertising Media Groups
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: New York, United States
WebsiteLinkedIn