Fiserv

1 month ago

Direct Express Operations - Client Experience Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead Direct Express operational workflows and cross-functional execution to improve cardholder servicing and client outcomes. Manage vendors, drive incident and problem management with root-cause analysis, and deliver actionable client-ready reporting while partnering with product, technology, and risk teams to mitigate operational risks.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Own operational performance management for Direct Express cardholder servicing, including trend analysis, action planning, and follow-through to improve service levels and client outcomes.
•Lead vendor management activities (performance reviews, issue resolution, corrective actions) in partnership with internal stakeholders.
•Drive incident and problem management for operational events, including coordination of response, communication updates, post-incident reviews, and remediation tracking.
•Lead development and maintenance of operational documentation (runbooks, procedures, knowledge base) and ensure servicing teams are trained and prepared for changes.
•Build and deliver client-ready reporting and insights; support business reviews and governance routines with clear narratives and recommendations.

Pay and Benefits

Salary: USD 59,000 - 102,000 annually

Key Requirements

•Bachelor’s degree or equivalent experience.
•4–7 years of experience in operations leadership, client experience, contact center operations, or vendor management in a financial services or regulated environment.
•Demonstrated ability to lead cross-functional execution, manage vendors, and drive issue resolution under time constraints.
•Strong analytical skills with experience translating data into operational actions and client-ready insights.
•Strong communication and stakeholder management skills, including experience supporting client governance cadences.

Experience:4-7 yearsFintechPaymentsFinancial services

Education:Bachelor's

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv

Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn

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Fiserv

1 month ago

Direct Express Operations - Client Experience Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Own operational performance management for Direct Express cardholder servicing, including trend analysis, action planning, and follow-through to improve service levels and client outcomes.
•Lead vendor management activities (performance reviews, issue resolution, corrective actions) in partnership with internal stakeholders.
•Drive incident and problem management for operational events, including coordination of response, communication updates, post-incident reviews, and remediation tracking.
•Lead development and maintenance of operational documentation (runbooks, procedures, knowledge base) and ensure servicing teams are trained and prepared for changes.
•Build and deliver client-ready reporting and insights; support business reviews and governance routines with clear narratives and recommendations.

Pay and Benefits

Salary: USD 59,000 - 102,000 annually

Key Requirements

•Bachelor’s degree or equivalent experience.
•4–7 years of experience in operations leadership, client experience, contact center operations, or vendor management in a financial services or regulated environment.
•Demonstrated ability to lead cross-functional execution, manage vendors, and drive issue resolution under time constraints.
•Strong analytical skills with experience translating data into operational actions and client-ready insights.
•Strong communication and stakeholder management skills, including experience supporting client governance cadences.

Experience:4-7 yearsFintechPaymentsFinancial services

Education:Bachelor's

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn