Customer Care Associate

Odoo
Brisbane
Workplace: HybridFull timeUSD 63,000 - 79,000 annuallyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Organizational skills","Dependability","Communication","Solution-oriented mindset","Task resolution","Documentation"]

Provide responsive support for a large portfolio of Odoo customers, serving as their primary point of contact for inquiries and administrative requests. Resolve issues with speed and accuracy, guide customers to maximize product adoption, meet performance metrics, and collaborate with internal teams to escalate complex cases. Build expertise in Odoo software, share resources for self-service, and document insights to improve workflows and the overall customer experience.

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FursaFursa
Odoo
Odoo
5 months ago

Customer Care Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Provide responsive support for a large portfolio of Odoo customers, serving as their primary point of contact for inquiries and administrative requests. Resolve issues with speed and accuracy, guide customers to maximize product adoption, meet performance metrics, and collaborate with internal teams to escalate complex cases. Build expertise in Odoo software, share resources for self-service, and document insights to improve workflows and the overall customer experience.
Location: Brisbane
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage a portfolio of approximately 1,400–1,600 accounts to ensure efficient and consistent support for customers.
  • •Act as the primary point of contact for customer inquiries with reactive support.
  • •Handle administrative customer requests quickly and accurately.
  • •Provide clear customer guidance to maximize their experience with Odoo’s product.
  • •Collaborate with internal teams to escalate and resolve complex cases as necessary, and document insights to improve workflows.

Pay and Benefits

Salary: USD 63,000 - 79,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveCommuter Benefits

Key Requirements

  • •Bachelor’s degree preferred or equivalent combination of education and experience.
  • •Fluency in English and Spanish (professional or native/bilingual: reading, writing, and speaking).
  • •Exceptional organizational skills and dependability to manage workloads while staying punctual and consistent.
  • •Strong verbal and written communication skills with a solution-oriented mindset for fast-paced, reactive environments.
  • •Basic proficiency with G-Suite applications and customer support tools, and comfort working within standardized processes.
Experience:SaaSERPCustomer support
Education:Bachelor's
Skills:Organizational skillsDependabilityCommunicationSolution-oriented mindsetTask resolutionDocumentation
Languages:EnglishSpanish
Tech Stack:G-SuiteERPSaaSCRMProject managementAccountingInventoryCustomer support tools

Company Brief

Odoo
Provides an integrated open-source suite of business applications including ERP, CRM, accounting, inventory, e-commerce and HR tools to help companies manage operations and grow with modular, customizable software.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Grand-Rosière, Belgium
Founded: 2005
WebsiteLinkedIn