Premium Service Specialist

Payoneer
Shenzhen
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: bachelorsSkills: ["Customer focus","Communication","Problem solving","Attention to detail","Ownership"]

Premium Service Specialist provides VIP-level customer support across channels, driving end-to-end issue resolution while ensuring compliance and high customer satisfaction. You’ll partner with sales, understand client profiles, and proactively escalate risks, helping top Payoneer clients navigate fintech services with accuracy and care.

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FursaFursa
Payoneer
Payoneer
3 months ago

Premium Service Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Premium Service Specialist provides VIP-level customer support across channels, driving end-to-end issue resolution while ensuring compliance and high customer satisfaction. You’ll partner with sales, understand client profiles, and proactively escalate risks, helping top Payoneer clients navigate fintech services with accuracy and care.
Location: Shenzhen
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide high quality services to VIP customers via different channels.
  • •Responsible for end-to-end resolution efficiency of operational issues.
  • •Work closely with sales team and understand customer profiles.
  • •Maintain a high customer satisfaction and quality standard when in compliance with policy and regulations.
  • •Identify potential risks for major complaints and escalate.

Key Requirements

  • •3 years+ proven experience in a customer facing role from international company.
  • •Bachelor’s degree and English CET-4.
  • •General knowledge of computers and Microsoft Office applications.
  • •Experience with fintech, banking, or eComs industry is a strong plus.
Experience:3+ yearsFintechBankingE-commerce
Education:Bachelor's
Skills:Customer focusCommunicationProblem solvingAttention to detailOwnership
Languages:English
Tech Stack:Microsoft Office

Company Brief

Payoneer
Provides cross-border payments and financial services platform enabling businesses and professionals to send, receive, and manage international payments, multi-currency accounts, and working capital solutions to support global commerce.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2005
WebsiteLinkedIn