Inside Claims Representative I (Cary, NC, US, 27518)

Erie Insurance Group
United States
Workplace: RemoteFull timeUSD 44,936 - 71,781 annuallyFunction: Insurance & ActuarialEducation: high_schoolSkills: ["Detail orientation","Customer focus","Accountability","Collaboration","Decision quality"]

Handle liability and property insurance claims under close supervision, including investigating and adjudicating claims within designated authority. Verify coverage, establish and maintain reserves, secure recorded statements, and draft/process correspondence while documenting claim files. Serve as a point of contact for policyholders, agents, claimants, carriers, and experts; evaluate and negotiate claims and initiate actions for subrogation. Stay current on state liability laws and related motor vehicle/no-fault requirements through ongoing training.

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Erie Insurance Group
Erie Insurance Group
10 hours ago

Inside Claims Representative I (Cary, NC, US, 27518)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Handle liability and property insurance claims under close supervision, including investigating and adjudicating claims within designated authority. Verify coverage, establish and maintain reserves, secure recorded statements, and draft/process correspondence while documenting claim files. Serve as a point of contact for policyholders, agents, claimants, carriers, and experts; evaluate and negotiate claims and initiate actions for subrogation. Stay current on state liability laws and related motor vehicle/no-fault requirements through ongoing training.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Entry level

Key Responsibilities

  • •Investigate and adjudicate liability and property claims within designated authority, ensuring compliance with applicable state laws and procedures.
  • •Verify coverage, establish and maintain reserves, secure recorded statements, and draft/process correspondence; document and record claim files.
  • •Evaluate and negotiate claims, recognize subrogation opportunities, and initiate actions for settlement or non-payment within designated authority.
  • •Respond to inquiries from policyholders, agents, insurance carriers, claimants, and assigned experts; maintain appropriate contact with all parties.
  • •Learn and maintain knowledge of liability laws, motor vehicle codes, and no-fault/medical management/FPB laws for each state; participate in ongoing training.

Pay and Benefits

Salary: USD 44,936 - 71,781 annually
Perks:Health InsurancePrescriptionDentalVisionPension401kPaid LeaveParental LeaveLife InsuranceDisability Insurance

Key Requirements

  • •High school diploma or GED and two years of related claims handling or customer service experience (or equivalent education).
  • •Bachelor’s or Associate’s degree preferred.
  • •Successful completion of Introduction to Insurance (INTRO) and Introduction to Claims (AIC 30) preferred.
  • •Obtain required state licensing within 45 days of employment for external applicants (90 days for internal applicants).
  • •Ability to perform manual keying/data entry and frequent computer use (50–80%).
Experience:InsuranceClaims handlingCustomer service
Education:High School
Skills:Detail orientationCustomer focusAccountabilityCollaborationDecision quality
Certifications:Introduction to Insurance (INTRO)Introduction to Claims (AIC 30)

Company Brief

Erie Insurance Group
Erie Insurance Group is a mutual insurance company providing auto, home, business, and life insurance products through a network of independent agents, serving customers across multiple U.S. states with a focus on local service and claims support.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Erie, United States
Founded: 1925
WebsiteLinkedIn